Tooqui

Hi Guys!
Here are the new features of version 3.0
There are a few good new features as well as new applications.
Hope you find them interesting.

The IP Office 3.0 software release is based on the current IP Office feature set with the addition
of a number of new features, as described below.

Key System Emulation
Key System Emulation is a fundamental part of small system operation in the US and Japan, it
is also used in EMEA in the very small system market. It simulates the operation of analogue
key systems that used simple switches to provide access to lines and intercom circuits. Key
system operation relies on having buttons (keys) that have indicators, LEDs or Icons, which give
the status of the call that the button is programmed to be associated with. Pressing the button
has various actions depending on the state of the call.

Call Appearance (CA) - the User's presence on the system, the number of call appearance
buttons dictates the number of calls on the system the User can have directed to them. When all
of a User's Call Appearance buttons are in use (not Idle) the User is considered to be Busy and
no further calls can be routed to them. Used for Internal, External and feature (VM etc) calls.

Bridged Appearance (BA) - this is a copy of one of another users Call Appearances, it can be
used to make or receive calls on behalf of the owner of the Call Appearance.

Line Appearance (LA) - this is a representation of a line on the system, the indicator tracks the
activity on the Line. Only external calls can be answered or made on Line Appearances. All
types of physical trunks, Analog, channels on E1 and T1 can be assigned to Line Appearances.
T1 and E1 channels that have DID/DDI on them can be assigned to Line Appearances though
this is inadvisable and will be documented as such. It is not a requirement to be able to assign
VoIP trunks to Line Appearances.

Call Coverage (CC) - this is only used for incoming calls and allows a user to answer calls for
another user. Calls that alert on BA, LA or CC buttons do not follow the user's forwarding or
divert settings.

BA, LA and CC buttons support users and lines on the same system, there is no support for Key
System Emulation over SCN

Distinctive Ringing
Distinctive Ringing is defined as the ability to determine the type of call by the way the
phone/terminal rings (cadence), for example: Internal / External / Other (Recall, Ringback). It is
a requirement that internal and external calls can be differentiated by having different ring
patterns on ALL supported terminal types.

IP OFFICE VOICEMAIL PRO
Personal Distribution Lists
Personal distribution lists allow a user to send a message to a list of users simultaneously. The
creation, management and usage of the personal distribution lists will be by a user via a TUI
once they have logged into their mailbox.

Creating and managing distribution lists will be achieved through option 5 within the mailbox
(personal options). On pressing 5, option 1 will be presented giving access to ‘Administering
Mailing Lists’. Context sensitive help will be available throughout administering the lists through
the use of the key sequence *4.

Distribution lists can be marked as private or public. If private, the mailbox that owns the list will
be the only user that can access the list. Public lists remain the ownership of the user who
created them but can be accessed as read only by any other mailbox user on the local system.
Public lists can be copied from one user to another by adding the contents into a new list.

NOTE: Personal distribution lists will be provided in Intuity Audix mode only.

Group Messages
When a message is left for a hunt group the current IP Office operation is to notify all group
members that a message has arrived. When any member retrieves this message the message
notification is turned off for all group members. A broadcast option is to be provided. This
feature will alter the operation so that message notification will only be turned off for each hunt
group member when they retrieve the message.

A check box will be provided within IP Office manager to select a broadcast facility for voicemail
messages left for a hunt group. The hunt group broadcast checkbox will be within the voicemail
tab of the Hunt group configuration within Manager. If the broadcast message facility is not
turned on there will be no change to hunt group message notification and message delivery to
group members will operate as per current IP Office operation. The default setting will be for
Broadcast messages to be turned off. The wizard will also have the ability to configure whether
a group has broadcast messages turned on or off.

If a hunt group has broadcast facility turned on then each member in the group will be notified
that a message has arrived in the hunt group mailbox. Individual hunt group member’s message
notification will only be turned off when they have accessed the message themselves. A hunt
group broadcast message will be capable of driving all forms of message notification supported
on IP Office, i.e.: Outbound Call alerts, message waiting lamps, IMS, forward/copy to Email. It
should be possible to allow multiple group mailbox users to simultaneously access a hunt
group’s mailbox for retrieving messages.

Voice Recording Libraries (VRL)
IP Office already has a recording capability built-in. Recordings can be initiated by a user
pressing a button on their phone or automatically according to a ‘% recording’ level. These
recording capabilities are to be extended to allow the administrator to select where recordings
are to be recorded, to a mailbox or to a Voice Recording Library. Recordings held within these
libraries will be searched and played back to a user via a Web browser application. The current
recording facilities offered by IP Office is not able to guarantee that calls will be recorded, as a
result this release of Voice Recording will not provide legal quality Total/Bulk recording facilities.

Fax Support
Fax is a significant part of how customers do business. Customers are therefore demanding
better ways of managing their Fax traffic. The ability to automatically detect and route an
incoming Fax call was implemented in VoiceMail Pro R2.0 and R2.1. VoiceMail Pro currently
has support for fax services via third-party fax servers, however one of the market requirements
is to provide access to fax messages at the desktop and through the telephone use interface.
This release of the Fax support will involve integrating IP Office and VoiceMail Pro with third
party fax products.

The IP Office system will operate with the following third party Fax server products:

GFI Software - GFI Fax
Captaris - Right Fax
Fenestrae - Faxanation
Equisys - ZeetaFax
Biscom - Faxcom

IP OFFICE CONFERENCING CENTER
Local Address book
The user list within the Web Scheduler has been modified to show remote users in the IP Office
user directory if an IP Office Small Community Network (SCN) has been set up. At present,
adding a user from the IP Office database only sees this from the host IP Office. It cannot build
the remote users database on alternative Voice Networked IP Offices. It will not be possible to
update phone number and email information back to IP Office from the Web Scheduler however
the user can overwrite details if required. It will also be possible to select users from a user
defined contact list. It will be possible to modify the user-defined list although the IP Office
derived lists cannot be changed. When booking a conference it will be possible to add a contact
from any one of the three lists.

Save Conference Settings
At the time of booking a conference, the user will have the ability to save the settings
(conference name, call duration, number of participants, MOH on/off/duration, PIN checking
on/off, Web support on/off, participant announcements on/off, end of conference warning
duration, conference description, participant contact details and participant status) as a
conference template so that they can be recalled into a different conference at another time.

The Conference ID and Participants PIN numbers (if any) will also be saved against the
conference template. A new “Save as template” button will be added in the “Edit New
Conference” and “Add Conference participants” screens. Saved conferences can be viewed
under “My Conference Templates” tab.

The user will be able to save up to 20 templates. The user will be able to delete templates no
longer required.

NOTE: The user is not able to modify templates as such however they can use a template to
make a booking and then select to save the modified conference details as a new template
under a new Conference ID.

Installability Enhancements
The Conferencing Center currently requires a local web server running Microsoft IIS while 90%
of SMEs rely on ISPs for hosting their website. To allow the web support facility to be used by
external participants, the web conference site needs to be hosted in the DMZ / ISP web server
(not the booking site - this should always be internal). The Web Client Conferencing application
shall be installed as a separate option (currently it is not). Since the web site uses web services
to communicate with the conference server, it will use SSL link to protect the traffic. The
Conferencing booking site (Scheduler) should only be supported on customers’ premises.