Costas hadjipan

Hi,
I have problem with voicemail pro(2.0.17). Frist my customer works only with voicemail lite. Now i install the voicemail pro and they are working from voicemail pro server.The old messages they are missing and i have to remove the messages from the lite to pro.Now about shortcode for user mailbox to listen the messages they have to dial ext. and password to listen the messages.Before with lite(voicemail) they just dail *17 only.The shortcode for attendan is *80 ??????And for users *17 ??????? *4 for help does not working....

Thanks

Costas...

IPGuru

The users mailboxes are stored in the accounts sub directory of the vm ddirectory & include txt files to contrlol the status of each msg.

personal greetings are stored in the greetings sub directory.

If you are being asked for a passcode when dialing *17 the VM Pro has probably defaulted to intuity mode.

Open VMpro
go to preferences/general & set the default telephony interface back to IP Office.

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Costas hadjipan

Thanks...
I have one more question,about voicemail pro. I want to used the feature Time profile(Manager) because my customer after the workings hours they want to play the attendant(pro).
I put the central number(incomingcall) to a group.This group works only with one user"main". How i make this to work and i want to tell you that in workings hours they don't used the pro.

Costas...
Thanks again

Cephas

Just setup a time profile that defines what your CLOSED hours are, then in the incoming call route form select that profile and your VM:<whatever> as the destination in the night service section (very bottom)


Peter

Costas hadjipan

Thanks Peter.......

Costas