mbiernacki

Hi,

Is it possible to monitor queue build in VM Pro? Currently we have incoming call route for 200 with destination set to VM:RECEPTION. In VM Pro we prepared a module calls RECEPTION which allows inbound user to select (menu) a digit. Than (depending on this digit) we make an assisted transfer to someone. A though that I can monitor this queue with TAPI but if I select "IP Office Phone: 200" device I see nothing :shame:

Is there any API to monitor VM Pro queue?

Best regards
Michael

Cephas

Hi Michael,

What exactly do you mean by monitor? ie what are you trying to do?

Peter

PBXtech.info

 

mbiernacki

Hi,

I'd like to see who is currently in the queue - it means I need my customers phone numbers. Than I can compare them with external customer data. As a result the agent in call center will be able to see who is next in his group.

Best regards
Mchal

Cephas

Purchase the IVR licence and write the $POS and $CLI variables to an access database. Then write your app to pull the data from there.


Peter

mbiernacki

Hi Peter,

What is the "IVR license"? As far as I know I have Voice Mail Pro license, Script Processing for VM license and External Database Access for VM license. Could you give me any additional info? I'll check it when I;ll be at work :)

Cephas

The IVR licence is the External Database Access, also called 3rd party DB RFA. You should be able to use the DB tokens in VMPro to write the $POS and $CLI variables to an access file as suggested above.

Peter

PBXtech.info

 

mbiernacki

Hi Peter,

I have 3rd party DB RFA license and I know that I can use it to solve this problem. Is there any other way I can do it? Database use can cause some delays... For example I have about 50 agents and each agent need applicaton which will monitor some table in the database. I think that this app will refresh this table view quite often. There will be a lot of traffic between client and the database. Moreover... I have two ISDN PRA (30B+D) lines to my office. It means that I can have max. 60 incoming calls in the same time. That's why I was thinking about TAPI :) Or any (?)API :)

And of cource the Call Status application which comes on Admin CD doesn't use database at all!

Anybody know how to solve this problem without database access?

Best regards
Michal

bgoss

There are two ways to monitor this. You can either use Monitor tool to monitor inbound traffic for that huntt group or you can use the Debug tool to monitor the VM Pro activity.
Is there a problem with this hunt group? If there is a problem , it is probably due to the assisted transfer under that attendant. 2.0 and the first releases of 2.1 had this problem, but I've been monitoring 2.1.24 and have had no problems except for a TFTP server problem which does have a patch to fix that issue.

If debug is needed, I can send it.

mbiernacki

Hi,

It will be great if you send me debug for VM Pro. My e-mail is em(at)altersite(dot)org . I'll check your hints.

To Peter,

You wrote that I can insert values of $CLI and $POS variables into table. This is correct. But what will happen if my client disconnect a call before agent will answer it? I think that I have to remove non existent calls from this table.

Is there any "exit procedure handler" in VM Pro? What happens in VM Pro what the client disconnect a call?

Best regards
Michal