smithermang

Does anyone know of an easy way to make users input an authorization code for long distance dialing? Thanks!

nexSIP

To Create an Account Code:
1. Select Account Code in the Configuration Tree
2. Right-click within the right hand side of the window and select New.
3. Enter the code to be used to track specific calls.
• Note that alphabetic characters can only be used in conjunction with users dialing from Phone Manager.
• Entering a Caller ID means that the account code is automatically assigned to incoming or outgoing calls with the same Caller ID.
4. After sending these configuration changes to the Control Unit, a user can enter one of these codes when making a call. Note that new account codes and amendments can be merged without having to reboot the system.

To Force the Use of an Account Code:
A User can be forced to enter an Account Code when making an external call.
1. Tick the Force Account Code option in the Telephony tab of the User's configuration form
2. If the user is using Phone Manager, they see an error message. 20 Series, 4400 series and 6400 series handset users see a request to enter an account code on the phone’s display.

PBXtech.info

 

smithermang

I followed the instructions, but those are for all external calls. The customer wants Authorization Codes for Long Distance only. Thanks for the reply.

smithermang

I figured out my solution. If you go to Manager, Account Codes and put [9]1N in the caller id field. This forces the account code for long distance only.

nexSIP

Im not sure if this would work, but i dont know why not.

If you use the DialEmergency instead of DIAL this will override the Account Codes.

So for LD calls you would send them to DIAL
for local calls you would send them to DIALEMERGENCY

I dont see why this would not work. I will try it later today for fun.

smithermang

Me too...thanks alot I'll let you know what I find!

PBXtech.info

 

smithermang

I tried what you suggested and it does work. I guess you can set it up which ever way you like. Thanks!

payton

Thanks! this is exactly what I was needing!

ahays

DialEmergency will overide any/all dialing restrictions.

From the manual:

"DialEmergency: This feature allows the number configured in the Telephone Number field to be dialed on an extension with Call set. The main purpose of this feature is to ensure access to an emergency number is always available regardless of which extension is used."

Using DialEmergency as a workaround instead of properly programming the IP Office is not a wise choise. Even if you do not currently restrict dialing certian numbers you may wish to do so in the future.

__________________
Al Hays, ACE, MCSE, CCNA
Homepage: http://www.jeral.com/
Training: http://www.jeral.com/avaya-learning.html

smithermang

So you think I should create it in the Account Code field like I did?

ahays

Sounds like you had it right. I was commenting on G3RTech's comment above suggesting the use of DialEmergency as a workaround for local calls.

__________________
Al Hays, ACE, MCSE, CCNA
Homepage: http://www.jeral.com/
Training: http://www.jeral.com/avaya-learning.html

nexSIP

Doing it the right way is just to simple

smithermang

Thanks. Still new to IP and want to make sure I'm doing it right.

nexSIP

I love this board, ive been doing this a while and still keep learning new tricks. AHAYS is the man!

__________________
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