Call Waiting Tone

sjered · July 20th, 2004, 03:41 PM

Does anyone know if there is a way to make a second incoming call (call waiting) ring the telephone instead of just beep in the ear of the person waiting for the call? The receptionist is using a 4424 Magix set on an IP Office 403 box. Their problem is that when they are putting the handset down to hang up a current call, they frequently miss the beep in the ear of the handset. Has anyone run into similar issues? Is there a work-around?

sizbut · July 21st, 2004, 02:39 PM

Waiting call should come through after a short delay when the receptionist hangs up the previous.

The default delay is 2 seconds, to adjust it look at User | Telephony | Wrap-up Time, but you can't set zero, lowest is therefore 1 second. Still if the receptionist is losing calls because of a 1 second breathing space between call then you need to consider havign more than one receptionist.

Gerg · July 24th, 2004, 09:23 AM

Kind of continuuing on from this:- if the receptionist has an urgent call for someone who is already on the phone, is there a way for her to interrupt the guy on the phone and let him know he has a more important call - transfer the call and hang up from the original call? I believe 6408 handsets will be used.....

sizbut · July 24th, 2004, 12:10 PM

Look in Manager for a feature called DialInclusion. Does essentially what you want.

July 20th, 2004, 03:41 PM	#1 (permalink)
sjered PBXtech SILVER 25+ posts Join Date: Jul 2004 Posts: 25	Call Waiting Tone Does anyone know if there is a way to make a second incoming call (call waiting) ring the telephone instead of just beep in the ear of the person waiting for the call? The receptionist is using a 4424 Magix set on an IP Office 403 box. Their problem is that when they are putting the handset down to hang up a current call, they frequently miss the beep in the ear of the handset. Has anyone run into similar issues? Is there a work-around?

July 21st, 2004, 02:39 PM	#2 (permalink)
sizbut PBXtech SILVER 25+ posts Join Date: Jun 2003 Posts: 95	Re: Call Waiting Tone Waiting call should come through after a short delay when the receptionist hangs up the previous. The default delay is 2 seconds, to adjust it look at User \| Telephony \| Wrap-up Time, but you can't set zero, lowest is therefore 1 second. Still if the receptionist is losing calls because of a 1 second breathing space between call then you need to consider havign more than one receptionist.

July 24th, 2004, 09:23 AM	#3 (permalink)
Gerg PBXtech SILVER 25+ posts Join Date: Jun 2003 Posts: 26	Re: Call Waiting Tone Kind of continuuing on from this:- if the receptionist has an urgent call for someone who is already on the phone, is there a way for her to interrupt the guy on the phone and let him know he has a more important call - transfer the call and hang up from the original call? I believe 6408 handsets will be used.....

July 24th, 2004, 12:10 PM	#4 (permalink)
sizbut PBXtech SILVER 25+ posts Join Date: Jun 2003 Posts: 95	Re: Call Waiting Tone Look in Manager for a feature called DialInclusion. Does essentially what you want.

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