gkludt

Hello -
I have a client with 4412D and 4424D phones, and their receptionist has a 4424D with a 4450 DSS.
I programmed a DND button on each user, and a user "1234 username" button on the DSS.

Here is the issue I need help with:

If someone is on the phone, the light on the DSS stays lit. So the receptionist knows the status of the user. But when the user presses their DND button, the DSS user button does not light up to tell the receptionist that the user is unavailable.

Is there any way to notify the DSS of the DND status of the users?

thanks for you help.

Cephas

No can do, bud. The user buttons on the sets will not light for DND status. However, the solution I use for this is to install Phone Manager on the receptionists computer. If you have 15 or less users, PM Lite which is free will suffice, otherwise you'll need PM Pro.


Peter

PBXtech.info

 

IPGuru

& if you are going for the expense of PM pro it is woth considering paying a litle more and opting for SoftConsole

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gkludt

Fortunately, we do have PM Pro license for the front desk. Their receptionists need to be trained, but that is a workable option for us.

2nd question in regards to the user buttons - is there any way to use the "1234 user" button to direct Voicemail transfer?

I know I can use the extension with a shortcode (found that in another forum here!) and it works, but it would be better to program one "Direct to VM" button and then allow the recptionist to just press the DSS key for the user to complete the transfer to VM.

koelemon

Not really since that DSS user button is keyed on the user name and the short code/transfer to voice mail feature needs the digits

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those who can read binary and those that cannot."

gkludt

Does DND status light up on 3.0?
If not, is there a model of phone that WORKS with the DND light feature and IP Office.

PBXtech.info