rjsmyth

We have a Network Alchemy System which is similar to the IP Office.

My question is regarding forcing calls to go to queuing after ringing for a fixed period.

On one of our hunt groups there are approx 10 extensions. Obviously unless we have ten telephonists they will never all be busied out and therefore calls will never go to queuing. Is there a way of forcing calls to queuing if they have not been answered after a period of time, even though not all extensions are busied out and then have the calls drop back into the hunt group when an available telephonist completes a call?

It would not be practical or desirable to have telephonists enable/disable membership to hunt groups by means of short code (fag breaks - meal breaks - go and do my hair breaks).

Any ideas? I am told by our equipment provider it is not possible.

rjsmyth

I should have pointed out we are using the cheapo Voicemail Lite that comes free with the system.

PBXtech.info

 

IPGuru

Yor equipment provider is correct,

A call is only seen as quing if no user is available otherwise it is ringing
upgrading to VM pro will not help on this occasion
:(

__________________
Universal Plan B: - When all else fails CHEAT!

Cephas

The correct solution in your scenario WOULD be to login/logout. I know it can be a cultural shift sometimes, and they may resist, but proper management (try cattle prods) should convince the agents they need to do this.

sizbut

The logic is:

- If group members are returning busy, it means they are there and taking calls, so its worth queuing additional incoming calls.

- If the group members are just ringing, then no one's there so no point in waiting any longer, go to voicemail or fallback.