Call Logging Software

bigjohn8210 · June 2nd, 2004, 02:46 AM

There should be some free software on the ADMIN CD call Call logger i found a white paper but no description of where the files are and what there are called. Any ideas on this software and has anyone used it.

Cephas · June 3rd, 2004, 07:55 AM

I believe you are referring to the SMDR application. It is located on the Admin CD, but is not an option when the installer auto-runs. Cancel out of the installer and browse the CD, you will find a folder called SMDR with an install.exe to run.

I've used it, it's great. Tells you all kinds of usefull things. Writes all data to a .CSV file which you can then do sophisticated analysis on using excel - Erlang B, C etc.

Peter

anildas · June 4th, 2004, 08:03 PM

SMDR is not on the 2.0 CD.

mforrence · June 5th, 2004, 06:51 AM

With the release of 2.0, SMDR as a stand-alone application went away in favor of the SMDR output of Delta Server. So, you'd need to run Delta Server to get SMDR.

Mike

Cephas · June 9th, 2004, 07:55 AM

Ah yes, I see this is true. No fear though, you can run delta server without purchasing any licences and just use the SMDR output. The application is located in the CBC folder on the admin disk.

Peter

June 2nd, 2004, 02:46 AM	#1 (permalink)
bigjohn8210 Join Date: May 2004 Posts: 8	Call Logging Software There should be some free software on the ADMIN CD call Call logger i found a white paper but no description of where the files are and what there are called. Any ideas on this software and has anyone used it.

June 3rd, 2004, 07:55 AM	#2 (permalink)
Cephas Moderator Join Date: Sep 2003 Posts: 561	Re: Call Logging Software I believe you are referring to the SMDR application. It is located on the Admin CD, but is not an option when the installer auto-runs. Cancel out of the installer and browse the CD, you will find a folder called SMDR with an install.exe to run. I've used it, it's great. Tells you all kinds of usefull things. Writes all data to a .CSV file which you can then do sophisticated analysis on using excel - Erlang B, C etc. Peter

June 4th, 2004, 08:03 PM	#3 (permalink)
anildas Join Date: Jun 2004 Posts: 1	Re: Call Logging Software SMDR is not on the 2.0 CD.

June 5th, 2004, 06:51 AM	#4 (permalink)
mforrence PBXtech SILVER 25+ posts Join Date: Feb 2004 Posts: 63	Re: Call Logging Software With the release of 2.0, SMDR as a stand-alone application went away in favor of the SMDR output of Delta Server. So, you'd need to run Delta Server to get SMDR. Mike

June 9th, 2004, 07:55 AM	#5 (permalink)
Cephas Moderator Join Date: Sep 2003 Posts: 561	Re: Call Logging Software Ah yes, I see this is true. No fear though, you can run delta server without purchasing any licences and just use the SMDR output. The application is located in the CBC folder on the admin disk. Peter

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