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Old April 22nd, 2004, 03:56 PM   #1 (permalink)
rave100
 
Join Date: Jul 2003
Posts: 8
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Cool Voice Network Short Code

We have 5 sites setup for voice networking over frame relay. We have a short code setup to allow the users to dial the site number and ring the main hunt group at another site. This has worked fine until our curent install.

example.

our sites are numbered 20104, 24402, 21901, ect

site 20104 has extentions 2810 - 2817 Main hunt group 2800
VOIP Lines 33 to site 24402, Line 20 to site 21901

site 24402 has extentions 3310 - 3317 Main hunt group 3300
VOIP Lines 28 to site 20104, Line 20 to site 21901

site 21901 has extentions 2010 - 2017 Main hunt group 2000
VOIP Lines 33 to site 24402, Line 28 to site 20104
Short code setup.

Short code: (remote site Number) 20104
Telephone Number: (remote main hunt group)2800
Line Group: (remote site Line)28
Feature: Dial

When tring to call site 20104 all systems are calling extention 2010 at site 21901.
How do you force all systems to look to the short code and not the extentions?

All systems are IP403 ver 2.016

Thanks to all
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Old April 23rd, 2004, 07:22 AM   #2 (permalink)
RickPeLowney
 
Join Date: Apr 2004
Posts: 8
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Re: Voice Network Short Code

Quote:
Originally Posted by rave100
We have 5 sites setup for voice networking over frame relay. We have a short code setup to allow the users to dial the site number and ring the main hunt group at another site. This has worked fine until our curent install.

example.

our sites are numbered 20104, 24402, 21901, ect

site 20104 has extentions 2810 - 2817 Main hunt group 2800
VOIP Lines 33 to site 24402, Line 20 to site 21901

site 24402 has extentions 3310 - 3317 Main hunt group 3300
VOIP Lines 28 to site 20104, Line 20 to site 21901

site 21901 has extentions 2010 - 2017 Main hunt group 2000
VOIP Lines 33 to site 24402, Line 28 to site 20104
Short code setup.

Short code: (remote site Number) 20104
Telephone Number: (remote main hunt group)2800
Line Group: (remote site Line)28
Feature: Dial

When tring to call site 20104 all systems are calling extention 2010 at site 21901.
How do you force all systems to look to the short code and not the extentions?

All systems are IP403 ver 2.016

Thanks to all
Perhaps you could edit the shortcode through Manager to include a # prior to the number?
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