Pace

Hi,

First of all, apologies should this thread be in the wrong place, or if my question doesn't make sense...

We have a hunt group at our work where if anyone calls 101 (say) they will speak to the shift lead, or it will be diverted to extension 202. Someone has logged the only extension on hunt group 101 out, and we do not know which extension number to use to log it back in.

At the moment the problem is not that bad, as all calls are being sent to extension 202, but before we get our bosses in on Monday morning, it would be nice to have hunt group 101 ringing back at the right extension.

So, does anyone know of a way to determine the members of a hunt group, so we can determine which number to log in?

Edit: Extra info should it be at all helpful, I am looking at an Avaya 6416D+M phone, and have read a manual on the 6400 series which should me some cool stuff, but not the above :). Beyond that, I really do not have much information.

The below is likely to be useless, but here you go...(xxx = extension number, yyy = PIN code), random codes and their result:

#08 - logout
*901xxx - logs a phone in
*08xxx#yyy# - logs a phone in with PIN, and logs it out from anywhere else
*45 - xxx:some hex code (Ext:PORT ID)

Thanks in advance,

Paul.

Kiwitech

Paul,

The default code is *35*pin#

This will log the phone into any groups which it is a member of.

If you have access to the manager tool then you can right click on the members of the group and enable or disable as required, then simply merge the change.

Hope this helps

Cheers

T.

PBXtech.info

 

Cephas

Actually the short code is used as *35*EXT#*pin#

So if no pin, from extension 101 dial *35*101*# or if pin 1234 dial *35*101*1234#

I've also seen it work on some systems as *35* {ext#} # - ie *35*101# skipping the *pin portion.

But it's certainly very easy if you have access to manager to look at the hunt groups :)

Peter