Service observe/ monitoring

sgates · February 25th, 2004, 11:47 AM

At our main office we use "service observe" feature of our Definity for trianing purposes to monitor calls within our call center. We now have a branch office with IP Office that would like to use the same feature. Does anyone have detailed steps on setting up this feature within the IP Office system? Or possibly a link outlining what needs to be done?
Many thanks..

Cephas · February 25th, 2004, 12:34 PM

Quote:

Originally Posted by sgates

At our main office we use "service observe" feature of our Definity for trianing purposes to monitor calls within our call center. We now have a branch office with IP Office that would like to use the same feature. Does anyone have detailed steps on setting up this feature within the IP Office system? Or possibly a link outlining what needs to be done?
Many thanks..

The manager help files contain a detailed description of setting this up.

Cephas

Top · February 25th, 2004, 09:06 PM

Quote:

Originally Posted by sgates

At our main office we use "service observe" feature of our Definity for trianing purposes to monitor calls within our call center. We now have a branch office with IP Office that would like to use the same feature. Does anyone have detailed steps on setting up this feature within the IP Office system? Or possibly a link outlining what needs to be done?
Many thanks..

You can go to www.avaya.com/support follow communications link and to the IP Office Installation Manual. Download that manual and in the PDF search,.. look for service observing. This is the step by step. If you still need help let me know and I will help.

February 25th, 2004, 11:47 AM	#1 (permalink)
sgates Join Date: Jul 2003 Posts: 5	Service observe/ monitoring At our main office we use "service observe" feature of our Definity for trianing purposes to monitor calls within our call center. We now have a branch office with IP Office that would like to use the same feature. Does anyone have detailed steps on setting up this feature within the IP Office system? Or possibly a link outlining what needs to be done? Many thanks..

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