Forum: Partner Systems

Avaya announced that the Partner ACS will be no more on August 9th 2010. I wish they would keep it going, but it's not to be. :cry:

post moved to Definity systems Forum: http://www.pbxtech.info/definity_servers/7446-avaya_cms_out_call_time.html Probably get better exposure...

I have an Avaya Partners ACS8 system without any other modules. An RCI Jack is plugged into the ACS8 system, connected to a Radio, while I had someone on hold for background music (the previous system I had was an AT&T Spirit System on which the very same connection worked perfectly for background...

I'm a bit frustrated trying to follow the programming instructions I can understand for the Partner 34D phone. I can't seem to get it right to enable two buttons on the phone to do the following: 1) Caller ID Log Button. I want to be able to hit the button and scroll through a list of incoming...

Just installed an Avaya Partners ACS 8 system. The various extensions are on multiple floors. No module for voice messaging - all incoming lines utilize Verizon's Voice Messaging. 1) How can all phones and incoming lines be set "Do Not Disturb" - no ringing of incoming lines - so that all...

Hello, I have a partner ACS R6 with Partner Mail VS R1 and a 20 mailbox expansion card. The incoming messages are all cut short after about 10 seconds. I have been over the documentation extensively and have not been able to clear the problem. Any suggestions? Thanks!

It's coming.... PARTNER ACS R8..... We will be hosting a webinar on 02/25/09 at 12pm Eastern to bring you the details of this release. Pre-registration is required: https://secure.avaya-news.com/ats/show.aspx?cr=122&fm=315 Hope to see you then! Ron Rogers PARTNER ACS Product...

Hi I Have a customer that has a Partner rel 7 with a T1Module, the T1 working to the point that I can recieve calls, but when i select the pool I get no dial tone i can dial 7 digits then i get a dial tone then i can dial my # and the call will go through so there is a delay when dialing out.

This one I have not come across before. I have a customer who has a Partner ACS R6 Processor in slot 3, 308 card in slot 1, 012 card in slot 2, Partner Messaging in slot 4 and 206 card in slot 5. Ext 30 (port 4 of the 012 card) does not turn up the phone its connected to at the desk. But,...

Hello, When I first had this partner system installed back in 1995, it had a serial (i think) connector that connected to my PC and to my extension. I could select a contact in Outlook and and press dial. It would unhook and dial the number. Anyone remember this feature or know how I can...

I have an Avaya Partner ACS Release 3 system with a 4 box Partner VMS. My customer's complaint is when a caller phones into any of the four lines assigned in the office while the line owner is busy on the phone, callers hear a busy signal. The calls are not transfering to the owners voice mail...

With the Partner system can I program virtual or soft extensions vs. having a physical phone? My situation is that I have 30 people that are never in an office and only reachable by cell phone. We want to put in a central phone system staffed by someone 8-5 that can transfer calls to extensions...

Hello, I have a Partner II system release 4.1 and Partner Mail VS Release 1. I have 4 lines and 3 extensions currently in place. I'm using the automated attendent for all incoming calls. I would like to have line 4 ring directly at one extension and bypass the automated attendent, but I...

Hi all! I have a customer that lost their R6 processor. We have installed a new R7 processor, and they have a good working VS R5. They want their DND to work properly, so I have to patch the VS module. I have written many patch cards for the ACS, but never for the VS. Is it the same? Is there...

I have an older partner system (AT&T). Today, for no apperant reason, there is one extension where you can't hear anything. I have swapped phones, cords, etc. all to no success. I can pick up a line and it will dial out, but I hear no dial tone or voice on the line. I suspect this a wiring...

Anyone know if there is a way to replace the memory battery on the Partner II Processors? I have several and the program is lost on power loss... the original spec called for memory to be retained for 96 hours.... i know its a long shot... but figured this would be the place to ask

I have a mail vs R4 2x10 and I need to know if I can adjust the time allowed for messages left. I had an incident where someone called in and was leaving a message. After about 30 seconds the call was dropped from the mailbox. Is there a way to adjust that?

I have a customer with a Partner ACS 3.0. Supposedly it called 911 5 times yesterday 4-20-2008. The only place I can find the digits 911 in the system is in the emergency # list. I deleted 911 from the list just for a shot in the dark. Noone has it in their personal speed dial list, and it's not in...

Partner ACS certification via Avaya; Will you be certified if you take and pass these tests from online AVAYA E-Learning?

I have a Partner Messaging R1 with a 6 port card. I put the 6 port card in to the left slot and dial ext. 32 or 33 and it answers and says to enter ext. and #. Now I have the phone put into the top slot of the first card (206e) on the left of the processor. When I do intercomm00 to program it says...

Hi, I have 206E Module R4.1 with the R4.0 Processor Module. I am tyring to turn off the ring on transfer feature (#119) bit it will not let me. I want people to be able to hear music (#604) when they call so I have made it active but can't seem to access #119 to set it to inactive. Still hear...

We just had a Partner Messaging R4 system installed. I would like to be able to create an option for callers to be able press 3 to hear office hours but not be able to leave a message at that extention. Is there a way to set it up so that the caller will automatically be transfered to the...

I have a cust that has a cordless and wants a recall button on her phone which is xtn 10 whats the easiest way to prog a recall button she has 2 intercom buttons on bottom and line 1 and line 2 on the other 2

The yellow test light won't go out, and from the HDD clattering, I suspect it is the Hard drive. Can I get a replacement hard drive? Anyone know the disk format so I can get at the old voice mails? We also have a memory card. Does anyone know what is stored on the PC "Mailbox Expansion" card? Is...

I have a large voice mail card with 2 ports and 16 boxes. I don't know how to access it and I put it into the right slot of the ACS processor. Is there something I have to set up and what extension would it be?