Forum: IP Office

A have a number of 5621 phones with Line Appearance configured. I want these phone to be able to intrude on calls, I have enabled call intrusion on their user rights and it works correctly. I have a number of remote phones with the same line appearance set up. I DO NOT want them to be able to...

Tell me what I'm doing wrong. IP Office 500 V2 w/ Embedded Mail. Built AA #1 with my Action keys and destinations. This automatically assigns my Short codes. But I can not dial any of the Codes (*8101, *8201) This is the first one to build since going to class two months ago

Hi, We have an IPO 412 running version 4.1(12). We have just connected an IVR system up to our 412 using a Dialogic D/4PCIU which is a 4 port analog board. I have created a hunt group for these 4 analog extensions but I am unable to figure out how to get it to send over the dialed number as...

How many external calls can we have in conference on a Soundstation 2 Unit? If its analog then can we possibly have more than one external call connected? How does it work? thx

Is anyone familiar with a company called voiceshot.com ? I need to set up a similar function that they offer - I am looking to set up a way to create a recording (ie "we are experiencing a service outage with an application") that will play/notify either a group of defined phones or all phones at 4...

Hello all, does anyone out there know how to program a "ring down" phone with an IPO412 R5? I would like to place a phone outside a lobby door. Ideally, a vendor would pick up the phone and the only thing it would do is call a hunt group to be answered. This phone should not be allowed to make any...

In prior releases - we used Delta server to generate CSV files for clients to look at call data. Pretty basic - worked great - R6 - Delta server is gone and support says clients need to purchase call accounting to capture that same data Does anyone know of a basic app (maybe an Access DB app)...

Hi, has anybody been able to use the CTI adapter that salesforce offers with an avaya IP office system?

Hi, I need to disable the account code for a group of extensions. I cant find where it is assigned to the extensions. thank you, AJ

Hi, I am new here, so i hope someone with more experience can give me a hand. one of our users cannot access his vmail. the problen initially was that someone will leave a message, but it will get stored on his user account. i then proceeded to reset his password to the default, for him to...

Hi All, I’m trying to help a not for profit organisation out who’s voicemail pro server has died and they do not have the software. The phone system has a dongle, the server didn’t have one. I can see the following info in Manager Voicemail Pro (4 Ports) Valid Not knowing much about Avaya (I’m...

I have two issues I'm currently dealing with in VMPro 1. I have a user that has voicemails in his accounts folder, and they are present on his STATUS.TXT file, but he cannot access them via voicemail. He is setup for Copy to Email. 2. I have another user that is setup for Forward to Email...

I have a sort of caller id & sort of on hold issue that I can't find the answer to. We have many users, and hunt groups. Caller ID is working fine in normal situations. We use the $CLI code in the call routing software. The issue is, if a member of a huntgroup is on a call already, and a...

Hi, I have a problem with my IP office 5.. I resetted my IP office ... have done the procedure by pressing the reset switch for 40 seconds and i have seen the cpu led glown red.. but after this reset the system is not reboting. ther is no cpu led light and the C/F light glowing contineusly...

Can anyone please brief about VRT? How can I create it, how does it works? thanks.

Folks, Have never had to use Qsig so I need some much needed help. Site A 406v2 - Dual PRI in Slot A - Single PRI in Slot B 5.0.18 (using single in B for Qsig) Slot A line 1 - local circuit / Slot A line 2 - LD circuit Site B 406v2 - Dual PRI in Slot A - Using line 2 in Dual 5.0.18 no vcms...

We have recently installed a new IP Office 500 in one of our sites. This site has 8 analog lines that are connected to the IP office that work for both inbound and outbound calls. All of the users have 5610 IP Phones. We are having a very strange issue on outbound calls. About 10% of the ...

I have an IPO 500 v2 with 4 analog lines supporting a small office. On each phone I have two call appearance buttons and 1 line appearance. The Line Appearance button is used to seize the main line to do a telco forward (*72…) to our answering service. The problem is sometimes when a call...

I have an IP 406 control unit that I am trying to add a 16 port IP Phone 400 to expand our system. We currently have IP office 5.2. It has been pluged in and I have a blinking green light instead of a solid one and IPO is not showing it. Any help you can give to me will be greatly appreciated.

Hi dear fellows! I'm trying to register Siemens Dect phones in the new Detc R4 from Avaya, but it is not working. Never had problems with the previous model. Do you know if it is still possible to have DECT Siemens phones with R4 ? Could anyone post a link or a paper when it is properly...

Phone is working fine...Person states error always seems to happen around 7pm...I was thinking short in the line, but why at the same time every night or intermittently ?? Time Stamp:Mon 21/06/2010 18:52 The phone type 4406D (id 39) has been plugged in for extension 5002 (MAIN CPU - IP406 V2,...