Forum: IP Office

We are using Avaya IP Office 500 with 10 SIP trunk licenses, 4 VM licenses, CCR and Agent License. All are setup and running, CCR, Contact Store (Witness), VM Pro and IP Softphone We are able to capture/record live voice conversations The problem is, when we about to barge an agent who is...

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Join Converged Communication Systems for a FREE IP Office training session Tuesday, May 15, 2012! If you are an existing Nortel or Avaya customer we will have classes for refresher basic admin training which also includes roadmap and new innovations. Contact lorib AT convergedsystems.com to get...

How does avaya differs these Lost Call and Declined Calls in term of CCR? What I'm trying to mean is, is there a way that we could know that the lost call is actually deliberately done by agent or not. Thanks in advance.

I have a 5 phone config for a customer who is running Ip Office in Basic mode. Two of the phones are not working and are throwing a "No application firmware, system is not responding." Other phones of the same model work fine on those lines, and the phones in question throw the same error on...

Can anyone confirm this one that avaya IPSoftphone can't able to use Aux Code for DND? Thanks in advance.

I am setting up a IP Office in Basic Mode and need some help. 1) What is the difference between the Basic and Partner mode? 2) How many POTS line can the basic mode handle (4 I think) and how many phones will it support? (i.e. we need 5 phones on the PBX, but only use 4 lines) 3) What...

Good Day to all, I would like to know if E1 to E1 integration with Audiocodes is possible without QsiG license? Here is the setup IPO - release 7.0(x) Slot 3 - E1/PRI Card (ISDN) Slot 4 - E1/PRI to integrate with Audiocodes

I have installed an IP500 V2 R7. I noticed that when the SIP Trunk is down, the system reboots (cold restart). Is there a timeout setting for SIP Trunk? I want to remove that. Can you please help?

Hi I have a IP office 7.0.27 that we are unable to record the auto attendant. When we first install the IP office the AA was working fine and one day it just stop. At that time were running 7.0.(5) so we upgraded it to 7.0 (27) thinking it will correct the problem. However, the problem...

Dear Folks, Needs helps in adding the nortel ip phone 1140E with Avaya IP office, i could able to do with 1120E. Thanks in advance, Chinthu:loco:

Does anyone know of an easy way to make users input an authorization code for long distance dialing? Thanks!

hey guys, dont know if you can help, but here goes anyways.... i have a 4621 that is a One-X phone...... can i convert it to a regular IP office phone? i know you can and i have the H.323 upgrade software and all that other stuff...... to be honest, i have this phone connected to to a...

Hey guys, just wondering if the IP Office can do some sort of CID inspect. Had someone that used a Partner system and when a call was put on hold they could push a button and then the line button to see who was calling. i have never set anything like this up on the IP Office, so i was...

hey guys, just tried to connect a 9640 to our IP500v2 R8. when it boots, it says "no call server address". i do have some 1616 phones and a 9620C connected and working. when i try to go into the address settings on the 9640 i cant find the "call server" address option. am i looking in the...

I have an avaya integral 5 configuration, with three extensions, 2 EXE and one BNX. I use it to provide telephony to a college. Since i found the system already set and configured, i'm trying really hard to have access to its configuration through any manager tool , but i can't find any. The avaya...

i can see all of avaya's app's in the app store, but cant find the "avaya one-x mobile preffered for ip office" is it even there? or what is the correct app to download? has anyone got this to work? was it hard to set up?

just wondering if the IP OFFICE can do this.... we have a IP500v2 R8 with ONE-X portal. i was just wondering if our VPN went down, can i connect to the IP OFFICE via a SIP trunk/tunnel? i know there will have to be some setup on the network to port forward and things of that nature, but will...

Hello everyone, i`m in a new install of IPO 500 7.0(12) with 10 base station and arround 20 3725 handset. I complete the setup on my lab and everything work fine,but when i install it on customer site,nothing work when i connect the base station true the cisco switch. I`m not familiar at all with...

hi all I have an IPO 412, rel. 5.0(26). One of the line (PRI) comes to a group of 4 phones with simultaneous calls. When two operators pick up the phone at the same time, one of them hears the talk of another operator with a customer. What's the problem? P.S. Handsets is 1603SW

hey guys, just wondering if i can use the One-X as a softphone? i have the One-X set up and working. i have the power user license. how would i set up the one-x user to be the "softphone"? i have 1 extension setup to be my "softphone". i have the "power user" profile being used as well....

Is there a way to disable Intra-Switch CDRs in Avaya IPO 500 V2? There is no option in the SMDR Tab Thanks