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Look here first ( http://support.avaya.com (http://support.avaya.com/) ) for virtually every manual ever producted for almost all Avaya/Lucent/AT&T products as well as the latest and greatest software patches and other Avaya software downloads. This site has been instrumental in my personal success...
I have some 9640 that are set up as VPN. I want to change them to work with my S8300 CM5.2 as h.323. I can login under craft but even if I default the values I get an error on one of the files after it goes through the upgrade procedure. There is one menu SSON and it is set to 242. It asks for a...
I have a remote S8300 & G430 which will be decommissioned. This LSP registers to a central S8700 with its own network region and is part of the central dialing plan. All of the programming resides on the S8700. What will happen when the S8300 and G430 will be shut down? I understand there...
I am running a Definity G3 ver 7 with 4 carriers. Until recently, we had a 5th carrier on an epn in a separate location, but have since shut it down. I'm now getting TTR-LEV alarms (as a tn2182 and tn744 were in the epn cabinet that we shut down). My question is whether or not I can just...
Dear All, I have activated EC500 feature on my extension somebody when calls on my extension I do get call on mobile with Office Board line number instead of my Extension DID number. Is there any configuration missed out by me please help me out for this issue. Thanks, Manju
I have a brand new Avaya 5610 IP handset that I would like to get working on a CM phone system. Can anybody please advise if this is possible. Thanks. Adam.
Dear All, I have a SIP Server & PBX added in this SIP server. When I dial from SIP (SIP Station from DID range) any local/STD/ISD calls & it uses Trunks of local PBX. I won't get DID number display it shows the Pilot number (Board line) number. Can u please suggest anything needs to check & have...
hi all some time ago i asked this question but i want again get any idea . i show for you very tipically scenario of call center: -all agents is in AUX-WORK state -my customer want configure overflow for incomming call only for this state of agents (all in AUX-WORK) Nortel system (Meridian...
Good Morning, Does Avaya have the capability to know the Agents status if they are logged into Genesys and the customer dialed their direct extension instead of dialing a generic 800#? I know Avaya can tell if they are logged in or not and can send call to a different skill based on this info or...
Dear all, I do have SIP server & 2 PBX's are added to it. 1st PBX has 6xxx series extensions & 2nd PBX has 7xxx series Extensions. So we have some SIP accounts (usernames) & we do have OPS licenses & configured some OPS stations too. And making calls between SIP & CM using OPS. But if I use...
I have a remote S8300 & G430 which will be decommissioned. This LSP registers to a central S8700 with its own network region and is part of the dialing plan. All of the programming resides on the S8700. What will happen when the S8300 and G430 will be shut down? I understand there will be...
Dear All, I have a project to convert an MM from 4xxx to 5xxx digits. Is there a way in MM to convert the mailboxes without deleting them? Its an MM 3.0 thanks, Manju
How do you find unplugged phones on the switch? I did a "Disp error" and looked at the extension with "1281" errors. I need to clear up station ports, thanks. CM5.2
Where can I get instructions and the firmware file for VPN remote functionality for a 4610sw IP phone. Basically enable a 4610sw IP phone to work from a remote home office to connect to a S8500 CM through VPN (Cisco ASA). CM 5.2 thank you.
Dear All, Please find the below scenarios: 1) I m having 6500 as my desk phone with voice mail feature on MM (6500 VM Ext). 2) Now we are going to change 6xxx to 8xxx dial plan. So my desk phone will be 8500 & VM extension will also be 8500. 3) But in VM if i replace 6500 to...
s8400 - CM 4.0.5 - 00.5.742.0-18293 and KERNEL-2.6.11-AV18m When I run a modem test, I get the following errors. TEST RESULT DESCRIPTION ____ ______ ___________ handshake ABORT Could not open USB port offhook ABORT Could not open USB port I have rebooted this system,...
Dear All, I have configured a station on CM (7001) & also configured the OPS for the same. Now using same station as SIP endpoint & same registered on SIP server. 1) When i make a call from CM station (7501) to 7001, call happens successfully. 2) When i make a call from SIP station (7001)...
I have taken over maintenance of an older Definity PBX, circa 2000. The release version is below. G3csiV8 Software Version: G3V8i.04.0.046.5 I have all the documentation however the DSA disc is gone. Can anyone tell me where to get/purchase a copy of the administration software? If so do...
Dear All, I have 2 VAL Cards & existing announcements on it are working fine. But now i am not able to do the following on both VAL Cards: 1) Able to login to VAL card through FTP. 2) Not able to upload new announcements, when i tried the same getting following error: "Cannot create...
Qwest has removed the payphones from ou building and the powers that be want to provide a courtesy phone for the public. I have ordered a phone like they use in Jail lobby's to replace one of these phones but I would like it to dial the 9 for the outside line when the user picks up the...
Witness, NICE? Any thoughts? Pros, cons?
Hi All, I need to know how to use account codes on Avaya S8720. We charge clients for calls made for them, agents make calls for different clients all the time... before we use to use Verint call recording and we had stations "X" ported and we use to bridge the extensions to buttons on...
I'm looking at using a BCMS type product but I need to to run multiple switches at different locations. Any ideas?
Happy Monday....Yay. Arrived to find that agents are unable to login to their call centers. Trace of one attempt reveals denial event 1039 time data 08:12:01 tone-receiver 26A0306 cid 0x12be 08:12:01 active station 5741 cid 0x12be
I have Intuity Audix LX R1.1 with a Definity S8500. I have a number coming in (50800) which is setup as a virtual attendant in the pbx. It covers to path 1, which goes to our Intuity box. There's a mailbox created in Intuity for 50800 with a cos of autoattd. The greeting on the mailbox is the...
Hi everybody, we connect G450 with s8300 as lsp to S8720 server, G450 contain ISDN E1 30 chs, and analogue extn conncted to the Fax, it receive internal and external fax correctly but in case of sending it is O.K for internal but always give line error for external. CM software is R5.1. has...
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