Forum: Norstar systems

Had a Norstar Voicemail Release 4.0 fail last week and it was replaced and restored from backup. Everything is working except the Auto Attendant. When an outside caller dials an extension in auto attendant it will ring the phone and if the user answers it is OK. If the set is forwarded to voice...

I've got a CallPilot 150 with the enhanced call center package enabled. The call center works great, but I can't seem to figure out retrieving call reporting stats. Each time I try to download line or agent configuration info, the message I get says the RDB server is not connected. However, the...

We're looking for an telecomm manager for a large global enterprise located in the Los Angeles area. Prefer NCTS and/or NCSS for CS1000e, but if your are a skilled CS1000e tech, we would pay for your certification. If you are qualified and intrested, or know someone who is, please call me at...

Hi All, I am continuing to look at the right non-alternative phone system to install for a new house. The house is small, about 8 or so rooms, leaning towards to a 3x8 or 6x16 (cheaper on resale costs, and the featuresets are perfect for the time being.) The costs for basic LEC services are so...

Hi How to remove the prefix 0 in incoming calls through PRI in BCMs. Thanks in advance.

Ok friends, so one of your office's has several t1736e series. I'm new to this style of phone system. So no one in the office knows when or how it happened but, they no longer have voice mail sytem answering, so night ring goes to nothing. Then when I try to dial in with typical features...

We recently bought a small building with a Norstar-Plus Modular ICS phone system. No documentation was left for this system. Our phone bill was huge because of large amount of calls to 411. How do we stop or block users from being able to make 411 calls? Thanks in advance for any help with this...

So I have a Nortel CICs setup I am trying to get going along with a few nortel 7136 units. So far In terms of connections I have setup the external line to the ICS#2 and the phones to ICS#1 I have done initial programming set the DN's and a few intial settings but I still cannot make a...

Hi: On a Norstar System Boss-Secretary setup, the secretary's Last Number Dialed Button on a Norstar m7310 was reprogrammed to Answer All Boss's Calls. Unable to Reprogram by Feature* 1, 2 or 3, maybe best to out the button before using Feature 5, since that won't work. Any suggestions? Should I...

I have been through all the manuals in my office and online and can not find the information I need. I do not want to mess up the whole system so thought I would ask for help here. I am trying to change the extension that rings when you press "0" on the automated attendant. We have...

Hi, One of the user reported the VM is getting deleted automatically after she reads it, i checked the storage she has got 35 mins of storage space, and right now there is no message in her VM box, i use GUI to login to call pilot. please suggest,

Hi, Can the BCM450 register to two gatekeepers. Thanks

Hi Folks,, I have a serious problem of service initialization in DCM 450. Because of unavailability of CLI in analogue line, i play around with country profile and find it working with Soudi Arabian Profile. after some time it was not getting CLI with the same config. Meanwhile i deconfigure the...

Hi all, I have a Norstar BCM as a backup system. Should the main system fail, the calls will come in on a target line to 2 telephones with multiple appearances. The supervisors will then transfer the calls out to available agents. Currently, the target line rings 2-3 minutes before...

Hi, I have a Norstar 6X16 KSU. We currently have 5 phone lines which are plugged into lines 1-5 on the phone system. We are having problems with the first line that has been traced back to our phone system. My question is, how do I go about moving lines 1-5 to 2-6 on the phone system? Currently...

Hello, I work for a school district and at one of our school we are having an issue where someone in the school is calling 911 and then haning up. I was wondering if there is anyway to setup a monitoring system or a log that will show all traffic in the phone system... the system we are using is...

We have a client who has a T1 for their lines. it wasnt working well so that same carrier is now setting them up with a pri. this is all foreign to me... They needed to know some information: 1) 3 -digit or 4 -digit? 2) NI-2 or other? They currently have 3 digit extensions in the system,...

Can anyone suggest a place where I might download or purchase a Training or Configuration manual for a Norstar Meridian ICS Modular Phone System? Thanks!

Hello, Here is the deal, i work for a school that its phone system is running on a MIC system. Well when it was setup way back when they had it setup so no classroom could pick up the phone and dial another classroom's 4 digit extension and when they tried it got redirected to the office, but...

We have No calling number display when the incoming call blocking the CLI by caller. our phone station only shown the " no meaing digits" in display. Please help to advise how to configurate the phoneset to display the "private call" or out side call" if incoming call restriced the calling...

Hi all, I'm looking into a small PBX/KTS system for my home. I've been looking to get one for years. I'm looking into getting a slightly/used Norstar system. I know the basic Norstar lineup, just need a refresher of the differences between all of them between the featuresets. Also I would...

We have a BCM400 (v3.7) and are wanting to activate MOH but only on some of our lines. Is there any way to configure the system this way? Thanks.

If you call into my Nortel Norstar CICS 4.0 and let the AA answer and immediately hang up, the system keeps the line off hook for 120 seconds. It used to tie it up for 15 seconds but recently we lost our entire config and started over. This is one of the last issues we have yet to figure out.

Anyone have a manual for the NT8B95 or know what the baud and setting are for it?

Im having a problem on a MIC system. I have an extension that is able to recieve calls but when you try to dial an extension all you keep getting is the dial tone and the call never goes through, just hear the dial tone. I have disabled the port and re-punched all the cross-connects i also have...