Forum: Merlin Systems

Can anyone please direct me as to how I can get back into System Admin to change the password back to what it was? I'm in need of assistance as soon as possible. Our Admin password was changed, but the guy passed and no records were left as to what the password was changed to!! Any and all help...

Hello all, First of all, I thought I had a defective internal modem in the processor, so I replaced a 3.0 for a spare 3.0 and have this same issue. I can take my laptop and plug my modem into an 016TR card, have it dial *10 and I have no problem connecting and programing. But if I try...

When I call from an outside line using "(xxx) xxx-x738", I get a message saying the line is not in service. But I can call the extension internally "738" and it will ring the phone. All other phones work properly and this is the first time I have set up a new phone/mailbox from scratch. Also, The...

I am a rookie at this. We have an old Merlin Legend system. The voice mail died about a year ago. I suspect the hard drive is the problem. I removed the old drive and put an old windows laptop drive in its place. My questions: 1. is the hard drive only for storing audio recordings or does the...

Merlin Legend Switch. One of our secretaries has the message light stuck on her console phone. Here are the steps I have taken, none of which worked: 1. Assumed there was a phantom message which can happen with power fluctuations. I left a real message on the extension. Accessed her...

I have WinSPM 4.0 on a WinNT machine with a whopping 128MBs. We use the 4424 and 4412. I have a user (actually 3) who left the company but did not provide us with the passwords to access their mailboxes. I need to reset their mailbox passwords so we can access the messages our customers have left...

I just moved my single office to a new building where the Merlin system is being used. I am on the main switchboard but chose to use my answering machine instead of the VM. My tech got my answering machine working but after 3-4 rings the phone gets forwarded to the receptionist on the...

Hi there, When i need to do programming in the Pabx i logged in by using a Paradyne Dial Up Modem with PSTN line and now the Paradyne modem is not working due to power surge. Is there any other way or method i can use to access the Pabx via Avaya Site Administration software? Rgds

Trying to reset sys admin password for x9997 - tried the 6-digit serial number off the unit and it did not work. Is there anything you need to enter in addition to the serial number? Thanks!

Hello all, new to this forum but I'm sure I will quickly fit in. Here is what I have; I'm a tech for the Navy, and I am troublethooting a Merlin Legend system with what appears to be a unique fault. I have experience with the Dim 2K, but nothing else other than general phone know. I also don't...

I am not very familar with Merlin Voicemail system. Can someone tell me how to reset the system admin password? Thanks

Is there a key sequence on an MLX phone that identifies the extension? Thanks

Used to work on a Definity g3si...new position has Merlin...um quite culture shock. I used to just xport the station and put in the new port address of the phone to move phone extension from office to office. Do I physically have to move the rj45 plug on the board to effect these changes? ...

I have a situation where we need to have calls go to a calling group during the day and to a cell phone after hours. It doesn't look like you can use any type of Forward/Follow me with an extension in a calling group - any ideas?

I can no longer connect to the system using WinSPM with my serial connection and I noticed that the Processor Board LED light is on and red. Is there any way to tell why its red. I am assuming this is why I can no longer connect to the system Thanks Bill H

We have a Merlin Legend Release 3.0 phone systme with Centrex lines. AT&T tells me we have the capability of transferring incoming calls to a different outside line, but when we use the Transfer button on the phones and then dial 9 for an ouside line to transfer to we get a fast busy signal. They...

I recently acquired the task of taking over our phone system. And I'm a newbie to the system My question is...When connecting through the hyperterminal, all seems to be good as far as the connection goes. However when I type anything in hyperterminal all I get is a bunch of X's across the board. Am...

I have a Merlin Magix system. Our DSS(4450) is connected to 4424LD+ and it is no longer showing when people are on the phone. The page button (green) is the only thing that is lit up. You can still use the programmed buttons to forward calls, but no light comes on. This started a couple of months...

Hi. I have a Merlin Mail system running a single auto-attendant for all inbound lines, using the business schedule. I am pretty familiar with the system and have mountains of manuals I have read through, but I am still at a lost and I am hoping someone can make a good suggestion. The current...

The more I read and look into our system the more I am getting confused. Can someone give me some rough guidance please? I know I can program the phone system, using winSPM 8.0 (the version I currently have installed) and I have no problems with it for the phone system, but what do I need to use...

Have Merlin Magix system...Avaya DSS 4450 console...Avaya 4406D phones...Employee left company...no one knows the password for her voice mail on her extension... she cannot be reached...can I go into the console and reset a new password for that extension or am I going to need to bring a tech out?

Am trying to connect a 3810 cordless telephone to a Merlin Magix. What circuit pack do I connect to and are there any extra programming items I need to do? Thanks.

I have a Merlin Magix system. We added a DSS 4450 to one of our 4424LD+ phones, and all works well. Now, I want to reprogram the buttons on the DSS (which seems possible according to all the documentation). However, when I enter extension programming mode, then press one of the DSS buttons,...