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  • One X agent Soft phone - config help needed

    #1
    Hi All
    I have no experience of ONE X-IP
    Agent software, I have setup a IP extension with phone type 9650 with extension
    of 19002 and tried to register with CM but im getting following in trace…



    list trace ras ip-address 172.17.14.3 Page 1
    LIST TRACE
    time data
    13:26:50 TRACE STARTED 08/25/2011 CM Release String cold-00.1.510.1-19009
    13:26:54 rcv GRQ ext 19002
    endpt [172.17.14.3]:1024
    switch [172.17.0.5]:1719
    13:26:54 snd GCF ext 19002
    endpt [172.17.14.3]:1024
    switch [172.17.0.5]:1719
    13:26:54 rcv RRQ ext 19002
    endpt [172.17.14.3]:1024
    switch [172.17.0.5]:1719
    13:26:54 snd RRJ ext 19002
    endpt [172.17.14.3]:1024
    switch [172.17.0.5]:1719



    endpt [172.17.14.3]:1024





    switch [172.17.0.5]:1719




    12:23:01 snd GCF ext
    19002





    endpt [172.17.14.3]:1024





    switch [172.17.0.5]:1719




    12:23:01 rcv RRQ ext
    19002





    endpt [172.17.14.3]:1024





    switch [172.17.0.5]:1719




    12:23:01 snd RRJ ext
    19002





    endpt [172.17.14.3]:1024





    switch
    [172.17.0.5]:1719






    IP AGENT IS FAILING TO REGISTER WITH UNKNOWN ERROR.

    I tried adding as extension type
    “AGENT” on CM but its results in Error “EAS not assigned” I have checked
    feature and could see an option to enable EAS.


    Is anyone able to advise what im doing wrong here.

    thanks in advance,
    k




  • #2
    Re: One X agent Soft phone - config help needed

    Hi All,

    i manage to resolve the issue, it was to purchase IP AGENT 9 licenses.

    if anyone else is having same issue or somewhat similar, drop me a line and i will see if i can be any help.

    Comment



    • #3
      Re: One X agent Soft phone - config help needed

      i manage to resolve the issue, it was to purchase IP AGENT 9 licenses.

      Comment



      • #4
        Re: One X agent Soft phone - config help needed

        thanks in advance,

        Comment



        • #5
          Re: One X agent Soft phone - config help needed

          drop me a line and i will see if i can be any help.

          Comment

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