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Hi everyone,
operation asked me to set a whisper announcemnt for particular LOB and i uploaded the announcement and set announcemnt file on VDN, it's working fine and do not have any issue with whisper announcement.

Actually problem start from here, once calls recieved by an agent using telset (9620c )screen display only Bridge option (screenshot attached for error) and hide entire option (hold, transfer, conf etc) and if i press the bridge option it go to in conf mode.

checked all the setting but no luck , if i replaced the telset (9620c) with 4620 it works perfectly and don't have any issue, call land normally and play whisper announcment as well.

it's been 4 days and still i am looking for solution, any input will highly appriciated.

Today client visit here and wants to check this...only God knows, what will happen.

System Detail :-
working on port network (G650 gateway) connected to 8710 server.

System: G3xV13 Software Version: R013x.01.4.642.1

Here are VDN/Station/Avaya ID configuration.

isplay vdn 4000077 Page 1 of 3
VECTOR DIRECTORY NUMBER
Extension: 4000077
Name*: Riya_Treval_Testing
Vector Number: 388
Attendant Vectoring? n
Meet-me Conferencing? n
Allow VDN Override? y
COR: 42
TN*: 12
Measured: both
Acceptable Service Level (sec): 20
VDN of Origin Annc. Extension*: 94126
1st Skill*: 5
2nd Skill*:
3rd Skill*:

* Follows VDN Override Rules
display vdn 4000077 Page 2 of 3
VECTOR DIRECTORY NUMBER
AUDIX Name:
Return Destination*:
VDN Timed ACW Interval*:
BSR Application*:
BSR Available Agent Strategy*: 1st-found
BSR Tie Strategy*: system
Observe on Agent Answer? n

Display VDN for Route-To DAC*? y
VDN Override for ISDN Trunk ASAI Messages*? y

BSR Local Treatment*? n

* Follows VDN Override Rules
display vdn 4000077 Page 3 of 3
VECTOR DIRECTORY NUMBER
VDN VARIABLES*
Var Description Assignment
V1
V2
V3
V4
V5

VDN Time-Zone Offset*: + 00:00
Daylight Savings Rule*: system



* Follows VDN Override Rules
================================================== =
display vector 388 Page 1 of 3
CALL VECTOR
Number: 388 Name: Riya_Test
Multimedia? n Attendant Vectoring? n Meet-me Conf? n Lock? n
Basic? y EAS? y G3V4 Enhanced? y ANI/II-Digits? y ASAI Routing? y
Prompting? y LAI? y G3V4 Adv Route? y CINFO? y BSR? y Holidays? y
Variables? y 3.0 Enhanced? y
01 wait-time 2 secs hearing ringback
02 queue-to skill 5 pri m
03 wait-time 60 secs hearing music
04 goto step 2 if unconditionally
05 disconnect after announcement 7756078
06 disconnect after announcement 7756079
07 disconnect after announcement 7756080
08
09
10
11
========================================
display station 4000400 Page 1 of 5
STATION
Extension: 4000400 Lock Messages? n BCC: 0
Type: 4620 Security Code: * TN: 14
Port: S00349 Coverage Path 1: COR: 27
Name: IT-Room_GGN Coverage Path 2: COS: 1
Hunt-to Station:
STATION OPTIONS
Loss Group: 19 Personalized Ringing Pattern: 1
Message Lamp Ext: 4000400
Speakerphone: 2-way Mute Button Enabled? y
Display Language: english Expansion Module? n
Survivable GK Node Name:
Survivable COR: internal Media Complex Ext:
Survivable Trunk Dest? y IP SoftPhone? n


Customizable Labels? y
display station 4000400 Page 2 of 5
STATION
FEATURE OPTIONS
LWC Reception: spe Auto Select Any Idle Appearance? n
LWC Activation? y Coverage Msg Retrieval? y
LWC Log External Calls? n Auto Answer: acd
CDR Privacy? n Data Restriction? n
Redirect Notification? y Idle Appearance Preference? n
Per Button Ring Control? n Bridged Idle Line Preference? n
Bridged Call Alerting? n Restrict Last Appearance? y
Active Station Ringing: single
EMU Login Allowed? n
H.320 Conversion? n Per Station CPN - Send Calling Number?
Service Link Mode: as-needed
Multimedia Mode: enhanced Audible Message Waiting? n
MWI Served User Type: Display Client Redirection? n
AUDIX Name: Select Last Used Appearance? n
Coverage After Forwarding? n
Multimedia Early Answer? n
Direct IP-IP Audio Connections? y
Emergency Location Ext: 4000400 Always Use? n IP Audio Hairpinning? y

display station 4000400 Page 3 of 5
STATION
Conf/Trans on Primary Appearance? n

isplay station 4000400 Page 4 of 5
STATION
SITE DATA
Room: Headset? n
Jack: Speaker? n
Cable: Mounting: d
Floor: Cord Length: 0
Building: Set Color:
ABBREVIATED DIALING
List1: system List2: List3:


BUTTON ASSIGNMENTS
1: call-appr 5: abrv-dial List: 1 DC: 04
2: call-appr 6: after-call Grp:
3: abrv-dial List: 1 DC: 01 7: aux-work RC: Grp:
4: abrv-dial List: 1 DC: 02 8: release

display station 4000400 Page 5 of 5
STATION
FEATURE BUTTON ASSIGNMENTS
9:
10:
11:

================================================== ==
change agent-loginID 4000199 Page 1 of 2
AGENT LOGINID
Login ID: 4000199 AAS? n
Name: Riya AUDIX? n
TN: 1 LWC Reception: spe
COR: 20 LWC Log External Calls? n
Coverage Path: AUDIX Name for Messaging:
Security Code:
LoginID for ISDN Display? n
Password:
Password (enter again):
Auto Answer: acd
MIA Across Skills: system
ACW Agent Considered Idle: system
Aux Work Reason Code Type: system
Logout Reason Code Type: system
Maximum time agent in ACW before logout (sec): system

WARNING: Agent must log in again before changes take effect
change agent-loginID 4000199 Page 2 of 2
AGENT LOGINID
Direct Agent Skill:
Call Handling Preference: skill-level Local Call Preference? n
SN SL SN SL SN SL SN SL
1: 5 1 16: 31: 46:
2: 17: 32: 47:
3: 18: 33: 48:
4: 19: 34: 49:
5: 20: 35: 50:
6: 21: 36: 51:
7: 22: 37: 52: