Announcement Announcement Module
No announcement yet.
Unconfigured Ad Widget Unconfigured Ad Widget Module
IP Trunk and caller ID Page Title Module
Move Remove Collapse
Conversation Detail Module
  • Filter
  • Time
  • Show
Clear All
new posts

  • IP Trunk and caller ID

    I have an IP trunk set up betreen CM 5 and an IP Office 4.2(14) the IP trunk works perfectly. But I don't get the proper caller ID info between the systems.

    From CM to IP Office I get the Full DID
    From IP Office to CM I get 4 digit extension

    Is there a way to get name and extension?

    We access the IP trunk on CM using a TAC code then putting in the IP Office user extension. On the IP Office I use a Short Code that points to the IP trunk. Any ideas or things to look at would be great.


  • #2
    Re: IP Trunk and caller ID

    Hi there,

    Your problem begins when dialing the TAC code.You must work with the uniform dial plan, aar table and the private-unknown-numbering from the CM side, you may also present or not the extension number with the flag on page 2 (i think) on the station setup ... field (display CPN).
    On the IPOfficei think you donīt have much to apply.

    Hope it helps


    • #3
      Re: IP Trunk and caller ID

      Got it working using the TAC code. I needed to change the supplimentary Service Protocol from a to b on the trunk and sig group. Now we can use the tac to call and see the caller ID (name) on The IP Office. It works in reverse also I can see IP Office caller ID (Name) on the CM side.