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  • Audix Dial by Name

    #1
    Can someone explain how to program up an auto attendant in Audix 4.0 to do "dial by name" option?


  • #2
    Re: Audix Dial by Name

    Originally posted by payton
    Can someone explain how to program up an auto attendant in Audix 4.0 to do "dial by name" option?
    Yes, you need to set up a second auto attendant dedicated to thie dial by name function and on page 2 of that AA's subscriber form make the Addressing Format "name". Then you need to go to pagfe 3 of the subscriber form and make buttons 2-9 like this...

    Button Extension Treatment Comment
    2 e transfer abc
    3 e transfer def
    4 e transfer ghi
    5 e transfer jkl
    6 e transfer mno
    7 e transfer pqrs
    8 e transfer tuv
    9 e transfer wxyz

    the comments I threw in just FYI

    Comment



    • #3
      Re: Audix Dial by Name

      Originally posted by koelemon
      Yes, you need to set up a second auto attendant dedicated to thie dial by name function and on page 2 of that AA's subscriber form make the Addressing Format "name". Then you need to go to pagfe 3 of the subscriber form and make buttons 2-9 like this...
      ... AND (not taking anything for granted) you MUST record the Attendant's personal greeting with something like "Using your telephone touchpad, enter the first four letters of the party's last name followed by the pound sign." Auto-attendants will not function until a personal greeting has been recorded and activated.

      regs,

      .al.

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