tek

Hi,

I have request to allow agents to login to multiple splits.
I am able to add agents to two hunt groups, but when i request them to login to both, it only allows them to login to either of them, not both.

One this at the location they donot use the "Agent-IDs" to login, they use extensions. Is that something to do with.

Advance Thanks for help.

koelemon

In a non-EAS environment like that (no agent-ids, just hunt group membership) the key is Multiple Call Handling (MCH) in your case. If an agent is logged into a hunt group with MCH activated, they cannot log into another hunt group and adversely, if they are logged into a non-MCH hutn group, they cannot log into a MCH hunt group. The MCH setting should be on page 2 of the hunt group form. Does that make sense?

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