How do you trace a call?

mtfs · June 8th, 2003, 04:54 PM

How can you trace a call in the Definity???

nexSIP · June 8th, 2003, 09:55 PM

We use a call accounting package. I dont know of any other way.

etac · June 30th, 2003, 03:23 PM

If you are running 8.1 and higher there is a list trace command where you specify the extension you wish to monitor.

cshine · June 30th, 2003, 03:30 PM

List trace station XXXX. You will only see the trace upon call, meaning if a call is in progress you won't see the information. When the station picks up the line to make a call, your screen will start displaying ALL the information of that call (trunk, number dialed). Hope that is what you were looking for. cj

smithermang · June 30th, 2003, 03:46 PM

We use ECas. You can use it with Definity,Magix/Legend and Partner systems.

etac · June 30th, 2003, 03:54 PM

ECas or Call Accounting packages for that matter don't trace calls, they generate a record based on how the system cdr form is populated. list trace will show when a phone goes off hook, digits dialed, routes choosen, trunk groups selected. Far more than a cdr record can tell you.

mtfs · June 30th, 2003, 06:44 PM

Thanks, list trace works great.

June 8th, 2003, 04:54 PM	#1 (permalink)
mtfs PBXtech GOLD 100+ posts Join Date: Jun 2003 Posts: 132	How do you trace a call? How can you trace a call in the Definity???

June 8th, 2003, 09:55 PM	#2 (permalink)
nexSIP Moderator Join Date: Jun 2003 Posts: 527 Blog Entries: 3	We use a call accounting package. I dont know of any other way. __________________ http://www.nexsip.com Communicate Openly and Freely

June 30th, 2003, 03:23 PM	#3 (permalink)
etac Join Date: Jun 2003 Posts: 7	If you are running 8.1 and higher there is a list trace command where you specify the extension you wish to monitor. __________________ Martin Bunting TELUS AVAYA Certifed Specialist

June 30th, 2003, 03:54 PM	#6 (permalink)
etac Join Date: Jun 2003 Posts: 7	ECas or Call Accounting packages for that matter don't trace calls, they generate a record based on how the system cdr form is populated. list trace will show when a phone goes off hook, digits dialed, routes choosen, trunk groups selected. Far more than a cdr record can tell you. __________________ Martin Bunting TELUS AVAYA Certifed Specialist

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June 30th, 2003, 03:30 PM	#4 (permalink)
cshine Join Date: May 2003 Posts: 1	List trace station XXXX. You will only see the trace upon call, meaning if a call is in progress you won't see the information. When the station picks up the line to make a call, your screen will start displaying ALL the information of that call (trunk, number dialed). Hope that is what you were looking for. cj

June 30th, 2003, 03:46 PM	#5 (permalink)
smithermang PBXtech GOLD 100+ posts Join Date: Jun 2003 Posts: 150	We use ECas. You can use it with Definity,Magix/Legend and Partner systems.

June 30th, 2003, 06:44 PM	#7 (permalink)
mtfs PBXtech GOLD 100+ posts Join Date: Jun 2003 Posts: 132	Thanks, list trace works great.

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