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June 25th, 2004, 04:09 AM
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#2 (permalink) |
 Join Date: Jun 2004
Posts: 2
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Re: Avaya Interaction Center VS Genesys
It all depends on what exactly you are focusing. If you are looking for reporting, AIS cannot be beat, no matter what genesys says. If you are looking for routing then Genesys is a must. I would try the following site if I were you: http://www.starsystems.co.jp they are running Genesys T-Server there and this topic has been covered more than once... I would hate to just cut and paste it.
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