s3_sim

Hello,
I can't open the CMS exception Agent trace via cvsup. The CMS system error log show that error code 2110. I have rebooted the CMS system, but the problem it still remain. Can anyone assist me on this issue.

Thanks & Regards,
Sim

ahays

Error 2110 does not appear in the R3V11 CMS Administration manual. Error 2100 (which also deals with Agent Exceptions) clearly states "Call Services." Depending on the severity listed in the error log (i.e. ERROR or ALARM), I would do just that.

regs,

.al.

__________________
Al Hays, ACE, MCSE, CCNA
Homepage: http://www.jeral.com/
Training: http://www.jeral.com/avaya-learning.html

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s3_sim

Hello .al.,
I have difficulty to locate the CMS manual you have mentioned. Please do let me know the CMS manual code (For example: 585-215-105 or the comcode).

Do appreciate your reply.

Thanks.

Regards,

s3_sim

ahays

555-215-515 ... It is easily located at http://support.avaya.com by selecting Product Documentation followed by Call Centers/CRM and then CMS R3V11. Here is the link:

http://support.avaya.com/japple/css/...ss.UsageUpdate()

.al.

__________________
Al Hays, ACE, MCSE, CCNA
Homepage: http://www.jeral.com/
Training: http://www.jeral.com/avaya-learning.html