nwegner

The answer to this question might be quite simple, but I'm still somewhat a novice and I have been struggling to find the solution:

I want to be able to "forward" a call to another user and have the new user's coverage path take place (instead of the original called party). I've tried forwarding the call, using a coverage path, and tried using the "covering extension" in Audix to forward the call, but in none of these scenarios does the new party's coverage take place. Either the original called party's coverage goes into affect, or no coverage goes into affect (on forwarded or covering extension situations).

Is there a way to do this? We're on Definity G3Si 10 and Audix 5.5.

Thanks in advance for your input.

ahays

There are ump-teen ways to make this work. Most are back-door kludges ...

A) Assign the second station's coverage path as coverage path #2 on the first station form and allow the user to change the coverage path via FAC. Calls will then follow the same coverage path as station #2. This work fine as long as you're not attempting to cover into the second station's VMail box in that case, do the following ...

B) Add a VDN that you will be forwarding the station to with the following vector steps:
1) wait time 0 seconds hearing ringback
2) messaging skill x for extension xxxx (where "x" is your Audix Hunt-Group number and "xxxx" is the voicemail box for station # 2)
3) stop

C) Vectoring not available? Try this ... create an analog station. Cross-connect it's port to an open CO-Trunk port. Create an incoming CO-Trunk group who's incomming destination is Station #2 and who's only member is the port that the new analog station is cross-connected to. Now, forward Station #1 to the new analog station.

D) No CO-Trunk ports available? Create a new x-ported DID extension with a coverage path to voicemail. Make it's VMail box an auto-attendant with NO options an a timeout of zero (0) seconds that is a call-answer step that points at station #2's VMail box, or make the time-out a transfer step to transfer to Station #2 or some other point. The caller will hear Audrey say "Please wait ..." but that's the only delay.

There are many ways to skin this cat. If one of the methods above doesn't work for you exactly, get creative and combine some of them ... but some combination of the above ideas should get the job done.

regs,

.al.

__________________
Al Hays, ACE, MCSE, CCNA
Homepage: http://www.jeral.com/
Training: http://www.jeral.com/avaya-learning.html

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nwegner

Thanks for the info! I was figuring there would be a more direct way to accomplish this...since there wasn't, thanks for the work-arounds.

A) Didn't really seem to accomplish what I wanted...which was to go to voice mail if the caller didn't answer the phone

B) Worked great, but didn't give the opportunity for caller #2 to answer the call if they were at their desk.

C) Not too possible in this environment

D) Well, I got this to work, but not really the way I was thinking it would. I created the DID like you said...if I called the DID I got Caller #2's phone/voice mail. But if I tried to either forward caller #1 to the DID, or if I used the DID in the vector I created in B) all I got was a busy signal. I solved this by just changing caller #1 voice mail box to the auto-attd...which in my case worked fine. So I did get it to work. I'm guessing you can't forward calls to an auto-attd or I don't have the auto-attd set up correctly.

Thanks again for the help.

Nancy

ahays

Doh ... here's one I didn't think about. Call forward his phone to Station #2's DID ... i.e. 9+DID. That will certinaly follow Station #2's cover path and will give station #2 the opportunity to answer.

regs,

.al.

__________________
Al Hays, ACE, MCSE, CCNA
Homepage: http://www.jeral.com/
Training: http://www.jeral.com/avaya-learning.html

nwegner

Thanks again. Unfortunately, this was the first thing I tried and if this is supposed to work, I must have been doing something wrong or we have a setting incorrect for this to work. It ring's to station #2, but coverage never takes place...it just rings and rings and rings and never goes into #2's voice mail. This would have been the ultimate solution, since it would have been a very easy way to achieve my goal. If you are familiar with a setting I might not have set right, please let me know.

Thanks :)

Nancy

early

I have another kludge suggestion. This will require opening the trunk-to-trunk transfer option and changing a COS to allow off-net call forwarding. Caution! This can open your switch to toll fraud by internal and external callers. You will build a non-did station with a cover path having the first point as your cover stations DID entry from the remote cover table (r1,r2 etc...)

Give your station and the non-DID station the COS allowing cfwd-off-net To activate the coverage, simply call-forward to the non-DID number. The station will ring and follower the coverage for the called DID station station.

I use this arrangement to cover to cell phones. It works for me. I have rel 6-10 Definitys.

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