audix ports

john00grande · September 17th, 2003, 02:37 PM

I've just purchased 4 additonal ports for our Intuity Audix, added stations to my hunt group on the PBX side, cross-connected and everything looks good. However, the new ports are not accepting calls into voicemail. What did I miss?

ahays · September 17th, 2003, 04:54 PM

You must administer the voice ports in Audix with their respective extension numbers. Have you done this?

john00grande · September 18th, 2003, 07:52 AM

Yes, on the Audix side I've assigned PBX extensions to the Channels, service to channels and channels to group. Still not picking up.

Cephas · September 18th, 2003, 08:49 AM

Maybe too obvious, but did you set the jumpers on the second IVC6 board to tell it it's the second card in the system, and not the first?

john00grande · September 18th, 2003, 08:53 AM

Yes, that's all set correctly. I had 8 active ports previously and now have 12, so 4 of the original active ports were on the second card and working properly.

john00grande · September 18th, 2003, 01:52 PM

Just wanted everyone to know that I rebooted the Audix system which fixed the problem. Thanks for the feedback.

tele234 · September 23rd, 2003, 01:55 PM

yes, FYI, when adding new ports you must reboot

September 17th, 2003, 02:37 PM	#1 (permalink)
john00grande Join Date: Sep 2003 Posts: 7	audix ports I've just purchased 4 additonal ports for our Intuity Audix, added stations to my hunt group on the PBX side, cross-connected and everything looks good. However, the new ports are not accepting calls into voicemail. What did I miss?

September 17th, 2003, 04:54 PM	#2 (permalink)
ahays Moderator Join Date: Jul 2003 Posts: 1,351	You must administer the voice ports in Audix with their respective extension numbers. Have you done this? __________________ Al Hays, ACE, MCSE, CCNA Homepage: http://www.jeral.com/ Training: http://www.jeral.com/avaya-learning.html

September 18th, 2003, 08:49 AM	#4 (permalink)
Cephas Moderator Join Date: Sep 2003 Posts: 561	Maybe too obvious, but did you set the jumpers on the second IVC6 board to tell it it's the second card in the system, and not the first? __________________ Need more indepth assistance from a top expert? Looking for Ultra Secure, Offsite Data Backup? www.morrack.com

Thread Tools
Show Printable Version Email this Page
Display Modes
Linear Mode Switch to Hybrid Mode Switch to Threaded Mode

Similar Threads
Thread	Thread Starter	Forum	Replies	Last Post
Definity Server & Repaired Audix Box	charlesmomeny	Definity Servers	1	December 16th, 2005 10:36 AM
Intuity Audix rejecting calls	cathodekid	Definity Servers	5	September 29th, 2005 02:48 PM
What happens when all audix ports are in use?	tek	Definity Servers	3	February 26th, 2004 05:32 PM
Administer voice ports in Intuity Audix	telcorookie	Definity Servers	2	January 13th, 2004 04:51 PM
Problems with Audix	sjforcum	Definity Servers	4	January 8th, 2004 02:44 PM

Remove advertisements Sponsored links
PBXtech.info Advertisement

September 18th, 2003, 07:52 AM	#3 (permalink)
john00grande Join Date: Sep 2003 Posts: 7	Yes, on the Audix side I've assigned PBX extensions to the Channels, service to channels and channels to group. Still not picking up.

September 18th, 2003, 08:53 AM	#5 (permalink)
john00grande Join Date: Sep 2003 Posts: 7	Yes, that's all set correctly. I had 8 active ports previously and now have 12, so 4 of the original active ports were on the second card and working properly.

September 18th, 2003, 01:52 PM	#6 (permalink)
john00grande Join Date: Sep 2003 Posts: 7	Just wanted everyone to know that I rebooted the Audix system which fixed the problem. Thanks for the feedback.

September 23rd, 2003, 01:55 PM	#7 (permalink)
tele234 PBXtech SILVER 25+ posts Join Date: Jul 2003 Posts: 94	yes, FYI, when adding new ports you must reboot

Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)