acicomp

Our company has about 15 fax machines. It seems that when I least expect it, someone accidentally dials 911 on one of them. All of our fax machines have "hot numbers" on them. (They automatically dial a 9 for outside lines.) Can someone tell me what to change to keep this from happening besides taking out the hot number. I feel it has a little to do with my aar but I am not totally sure where to start.

nexSIP

removing it in the aar will affect everyone.
I would make a new COR for them. and either restrict them with a low FRL or a whole new tenant partition (which would give them their own aar routing).

The FRL is probably the easiest however you will have to set your existing lowest FRL to 1 and make the fax's FRL to 0. then in the route pattern for the 911 phone call you set the minimum FRL allowed to 1.

Both ways will take a bit of programming to do :)

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ahays

Actually, there is an easier way: ARS Partitioning.

First, check to see if ARS Partitioning is set to "y" and whether time-of-day routing is set to "y" or "n" in "display system-parameters customer-options". Partitioning must be set to "y" and if time-of-day routing is set to "y" then you must administer your time of day routing plan, otherwise you simply administer the COR.

1) Issue the command "display ars analysis 911" and make a note of the route pattern being used for 911 calls. If a "p#" is listed then the entry is already on a partition-routing-table.

2) "list cor" and find an unused/unnamed COR. Let's assume that we're going to use COR 91. Display several "in use" CORs and insure that the same "Time of Day Chart" or "Partition Group Number" is being used.

3) "change cor 91" and set up the COR with the necessary permissions, etc. The key element here is going to be one of two items: either Partition Group Number or Time of Day Chart will appear on the left about 4-5 items down. Enter an unused number ... lets assume 2 since all of your other CORs will be 1 if you're not currently using TOD/PGN (most folks don't).
- If Partion Group Number appears, goto step 5
- If Time of Day Chart appears, continue with step 4

4) Issue the command "change time-of-day 2" (assuming 2 from above) to change the time-of-day routing table #2 (as reflected above in the COR). You will most likely not need to make any changes here since the default for t-o-d table 2 is PGN 2 24-hours.

5) Issue the command "change partition-routing-table #" where # is an unused row on the table -OR- if the ars analysis found in step 1 said p9 (or other number) then use that number ... like ARS you can simply say "1" and then look at the rows to find one. Here's where the meat and potatos happens:
- For all existing CORs, the route-patterns number for 911 calls must be placed in the correct PGN column.
- For the new COR, place a bogus or new route-pattern number in the PGN column associated with the TOD/PGN you entered in the COR.

6) If you entered a new route-pattern then "change route-pattern ###" and treat accordingly. Here you can delete 3 and insert specific digits to re-route the call if you so desire. You could get creative and point the call to a trunk group that rings a night bell or overhead page to alert everyone that someone just pulled a bonehead move and dialed 911 on a fax machine (just joking). I would re-route the number to a specific DID or other phone number that WOULD BE ANSWERED. This is just in case it was a legitimate 911 call ... think about possible LIABILITY here.

7) If "p#" did not appear in step 1 then "change ars ana 911" and update the ARS table to reflect "p#" (where # is the partition-routing-table row number used to input the route-pattern for 911 calls).

8) Test

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nfarooqui

I was having similar problems. Our users were accidentally dialing 911xxx for international calls instead of 9011xxx. I changed the ars analysis table to deny any calls with 911xxx, but allowed 911 explicitly to go through.