Console (Attendent)

jrusso · July 21st, 2003, 12:32 PM

Can someone tell me why the Operators at my facilities cannot dial certain extension within the PBX? When they try to dial them they are getting to there co-worker (another operator). I have changed my phone to the same COR and COS as they console's and I do not have that problem. Any ideas? Thanks ahead of time.

ahays · July 21st, 2003, 12:47 PM

What does the cover path for these stations look like? Does it redirect the calls to the attd? If so, then SAC may be activated. Do a "status station xxxx" for the phones in question and see if SAC is activated.

jrusso · July 21st, 2003, 12:56 PM

SAC is activated on those stations. They cov path is for AUdix and these stations are set to port x so that all calls go to that stations mailbox which is set as a bulletin-board, announcement only.

ahays · July 21st, 2003, 04:27 PM

Got your PM. Strange. What release PBX? Try a "list trace attendant xxxx" where xxxx is the console operator extension number that you will be monitoring and see if you can detect anything curious in the output when she dials.

jrusso · July 22nd, 2003, 10:02 AM

I did the trace. I fear that there is a problem with the transition from the Conversant IVR back to the switch then to the Audix voicemail box. The trace was as follows:
She dialed the VDN
Ring VEctor xx
active station xxxxx (the Conversant)
conf/tran hold station xxxxx (The Conversant)
denial event 1644: Orig block/invalid digits
active station xxxxx (the Conversant)
idle attendent

It looks like the switch is not getting the VDN that the Conversant is passing. I am going to try and add a # sign on the end of the digits coming from the Conversant to see if that helps. But it doesn't seem like that would be it being that only the console's are having the problem.

jrusso · July 22nd, 2003, 10:29 AM

No dice on the pound sign addition. It didn't work either. Anything alse you can think of to solve this?

tele234 · July 22nd, 2003, 12:29 PM

suggestion, see if the permission to call extension has been activated. on page two of feature-access codes check the Group Control Restriction, and on page three check User Control restrict. If these are activated then it will block the ability to call other extension in the system.

July 21st, 2003, 12:32 PM	#1 (permalink)
jrusso Join Date: Jul 2003 Posts: 9	Console (Attendent) Can someone tell me why the Operators at my facilities cannot dial certain extension within the PBX? When they try to dial them they are getting to there co-worker (another operator). I have changed my phone to the same COR and COS as they console's and I do not have that problem. Any ideas? Thanks ahead of time. __________________ Joseph W. Russo Communication Analyst Phone (305) 406-5323 Cell/Pager TBA <Mailto: Jorusso@carnival.com> Certified by:

July 21st, 2003, 12:47 PM	#2 (permalink)
ahays Moderator Join Date: Jul 2003 Posts: 1,349	What does the cover path for these stations look like? Does it redirect the calls to the attd? If so, then SAC may be activated. Do a "status station xxxx" for the phones in question and see if SAC is activated. __________________ Al Hays, ACE, MCSE, CCNA Homepage: http://www.jeral.com/ Training: http://www.jeral.com/avaya-learning.html

July 21st, 2003, 12:56 PM	#3 (permalink)
jrusso Join Date: Jul 2003 Posts: 9	SAC is activated on those stations. They cov path is for AUdix and these stations are set to port x so that all calls go to that stations mailbox which is set as a bulletin-board, announcement only. __________________ Joseph W. Russo Communication Analyst Phone (305) 406-5323 Cell/Pager TBA <Mailto: Jorusso@carnival.com> Certified by:

July 21st, 2003, 04:27 PM	#4 (permalink)
ahays Moderator Join Date: Jul 2003 Posts: 1,349	Got your PM. Strange. What release PBX? Try a "list trace attendant xxxx" where xxxx is the console operator extension number that you will be monitoring and see if you can detect anything curious in the output when she dials. __________________ Al Hays, ACE, MCSE, CCNA Homepage: http://www.jeral.com/ Training: http://www.jeral.com/avaya-learning.html

July 22nd, 2003, 10:02 AM	#5 (permalink)
jrusso Join Date: Jul 2003 Posts: 9	I did the trace. I fear that there is a problem with the transition from the Conversant IVR back to the switch then to the Audix voicemail box. The trace was as follows: She dialed the VDN Ring VEctor xx active station xxxxx (the Conversant) conf/tran hold station xxxxx (The Conversant) denial event 1644: Orig block/invalid digits active station xxxxx (the Conversant) idle attendent It looks like the switch is not getting the VDN that the Conversant is passing. I am going to try and add a # sign on the end of the digits coming from the Conversant to see if that helps. But it doesn't seem like that would be it being that only the console's are having the problem. __________________ Joseph W. Russo Communication Analyst Phone (305) 406-5323 Cell/Pager TBA <Mailto: Jorusso@carnival.com> Certified by:

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July 22nd, 2003, 10:29 AM	#6 (permalink)
jrusso Join Date: Jul 2003 Posts: 9	No dice on the pound sign addition. It didn't work either. Anything alse you can think of to solve this? __________________ Joseph W. Russo Communication Analyst Phone (305) 406-5323 Cell/Pager TBA <Mailto: Jorusso@carnival.com> Certified by:

July 22nd, 2003, 12:29 PM	#7 (permalink)
tele234 PBXtech SILVER 25+ posts Join Date: Jul 2003 Posts: 94	suggestion, see if the permission to call extension has been activated. on page two of feature-access codes check the Group Control Restriction, and on page three check User Control restrict. If these are activated then it will block the ability to call other extension in the system.

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