Billy Purdue

Is there any way to get any kind of statistics of how many phone calls go to each station and where they come from (internal vs. external)?

martinyoung

Call accounting will answer this question. This is an external computer using the CDR function.

__________________
Marty
Retired Avaya DSIC tech

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Billy Purdue

How would a guy go about implementing something like that? Is the software something I would have to purchase separately or is that something I can get from Avaya's website?

Billy Purdue

Also could the computer running call accounting be virtulized?

martinyoung

Avaya does not sell Call Accounting software. There are several vendors that do that, the product we use here is sold by Veramark. There may be some freeware CAS software but I am not sure where to find it. Every CAS package I have seen requires a physical computer for it to be installed in. The connection to the PBX can be either a data module or IP.

__________________
Marty
Retired Avaya DSIC tech

ahays

I recommend Tapit. It's a powerful yet relatively inexpensive Call Accounting software package. Go here: http://www.trisys.com/tapit.htm and you can download a 30 day trial. If you like it then simply register it and keep on cooking.

regs,

.al.

__________________
Al Hays, ACE, MCSE, CCNA
Homepage: http://www.jeral.com/
Training: http://www.jeral.com/avaya-learning.html

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Billy Purdue

Awesome, thanks guys!