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June 24th, 2008, 06:43 PM
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#1 (permalink) |
 Join Date: Feb 2008
Posts: 3
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CMS report for transfered calls
I am capturing stats on incoming calls with CMS but I have calls that are transfered by agents that are not captured in CMS. I would like to capture stats on the transfered calls. Is there a report in CAM that I can use to capture these stats and how?
Thanks for your help. Adhin Last edited by adhin; June 24th, 2008 at 07:14 PM. |
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