Caller ID Information on PRI

avayapbxuser · June 24th, 2008, 09:00 AM

We are not receiving the "name" information of the callers when we receive incoming calls, only the phone numbers. There are no restrictions on our trunk groups according to the carriers and there are no restrictions on our trunk groups in the Avaya PBX to our knowledge. We made some test calls to our home numbers and the name of the caller appears on the caller-ID. We need to understand why the name does not appear at work. Does anyone out there know if there is a fix for this problem?

ZeN216 · June 25th, 2008, 02:37 PM

In incoming-call-handling-treatment for the trunk, there is a field.. per call cpn/bn and you have 5 options
CPN-Only (Calling Party NAme only)
CPN-Pref (if name not available send number)
BN-Only (Billing # only)
BN-Pref (if not avail send name) and
none

since my phones only display 2 lines, and the 2nd line is the vdn that was dialed, I use bn-only, I do not have a need for name, and this way client services has the number to help verify the caller,,

so just put in one entry with the length of your extensions, and what you want to be sent to the phones...

Code:

display inc-call-handling-trmt trunk-group 3                    Page   3 of  30
                       INCOMING CALL HANDLING TREATMENT
 Service/       Called    Called        Del  Insert           Per Call  Night
 Feature         Len      Number                              CPN/BN    Serv
public-ntwrk     4                                           bn-only

ahays · June 25th, 2008, 03:54 PM

Quote:

Originally Posted by avayapbxuser

Does anyone out there know if there is a fix for this problem?

First thing you do is to call your carrier and make sure that they actually have the T1 provisioned to send BOTH NAME AND NUMBER. Unless you specifically request (and pay for) "name" from Telco they generally don't send it ... and YES, they typically do charge extra for it.

Next, if they tell you that they ARE sending the name you can verify that with "list tract tac xxx" where xxx is the trunk access code (TAC) of your ISDN-PRI trunk group. If you don't see it with an inbound call then they aren't sending it.

regs,

.al.

avayapbxuser · July 7th, 2008, 06:49 AM

I changed the trunk group Service type to: "public-network" and to "cpn-pref" on the 3rd page. I ran a list trace tac and this is what came up:

"Calling Number & Name NO-CPNumber NO-CPName"

I don't know if this means this information is not being sent by the carrier? We ARE receiving the numbers, but not the Names.

June 24th, 2008, 09:00 AM	#1 (permalink)
avayapbxuser PBXtech SILVER 25+ posts Join Date: May 2006 Posts: 79	Caller ID Information on PRI We are not receiving the "name" information of the callers when we receive incoming calls, only the phone numbers. There are no restrictions on our trunk groups according to the carriers and there are no restrictions on our trunk groups in the Avaya PBX to our knowledge. We made some test calls to our home numbers and the name of the caller appears on the caller-ID. We need to understand why the name does not appear at work. Does anyone out there know if there is a fix for this problem?

June 25th, 2008, 02:37 PM	#2 (permalink)
ZeN216 Join Date: Jul 2006 Posts: 21	Re: Caller ID Information on PRI In incoming-call-handling-treatment for the trunk, there is a field.. per call cpn/bn and you have 5 options CPN-Only (Calling Party NAme only) CPN-Pref (if name not available send number) BN-Only (Billing # only) BN-Pref (if not avail send name) and none since my phones only display 2 lines, and the 2nd line is the vdn that was dialed, I use bn-only, I do not have a need for name, and this way client services has the number to help verify the caller,, so just put in one entry with the length of your extensions, and what you want to be sent to the phones... Code: display inc-call-handling-trmt trunk-group 3 Page 3 of 30 INCOMING CALL HANDLING TREATMENT Service/ Called Called Del Insert Per Call Night Feature Len Number CPN/BN Serv public-ntwrk 4 bn-only

July 7th, 2008, 06:49 AM	#4 (permalink)
avayapbxuser PBXtech SILVER 25+ posts Join Date: May 2006 Posts: 79	Re: Caller ID Information on PRI I changed the trunk group Service type to: "public-network" and to "cpn-pref" on the 3rd page. I ran a list trace tac and this is what came up: "Calling Number & Name NO-CPNumber NO-CPName" I don't know if this means this information is not being sent by the carrier? We ARE receiving the numbers, but not the Names.

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