4digit and 5digit dialplan combined

nexSIP · July 19th, 2003, 01:16 AM

We currenty have a 4 digit dial plan. we are going to move the call center agentID and stationID to a 5 digit system 8xxxx.

Just wondering if anyone has had any problems with such a configuration.

ahays · July 19th, 2003, 07:53 AM

Been there, done that. It is best accomplished using ProVision (a tool used by Avaya and Avaya Business Partners). ProVision allows the SS to download your complete configuration, make all of the necessary changes off-line and the re-load the translations on cut-night making all of the necessary changes at once. It saves time, reduces errors, and has a much lower degree of stress involved that that of doing it manually.

I can recommend a BP who's done this before. Drop me a PM of visit my website and give me a call.

nexSIP · July 20th, 2003, 08:19 PM

I actually used ASA to just export 900 agent logins and then delete them. I added an extra digit in the excel spreadsheet and then used ASA to re-add them. easy as cake.

Also in ASA I did a station renumber from 4digit to 5 on the stations.. ASA rocks! :clap2:

One quirk however. it seem on the call master 4 phone they can login and function no problems. they are also on a 5digit number.

But on a 6416, still on a 4 digit dialplan, when I login to an 5 digit agent it wont accept it. you hear studder tone accepting it. but it doesnt take.

any ideas?

Ronster · July 21st, 2003, 07:47 AM

I suspect that your agents have auto-answer switched on and your 6416 doesn't have a headset/headset button?

nexSIP · July 21st, 2003, 02:44 PM

true but it should let me login. so my COR changes to be able to service observe...

Ronster · July 22nd, 2003, 01:11 AM

A phone which doesn't have a headset or headset button will not let an auto-answer agent login. If a call came through for the agent it would have to put it on speakerphone!
If you need to make the agent able to login to the 6416 change the auto-answer field to 'none'.

nexSIP · July 22nd, 2003, 01:25 AM

My problem is before that. when I login to a 64xx phone it give me confirmation tones. however it doesnt actually take over? does that make sense? my phone extension is 2800 my login is 8800. after I login my extension should become 88800 and have a new COR and all that.

but it doesnt. its just odd.

Only reasoning is you can take a 4 digit extension and login to a 5 digit agentID. which doesnt make sense why either.

Ronster · July 22nd, 2003, 01:34 AM

If you do a status station 2800 after loggin in does it show as logged in?

Have you got auto-answer set to NONE?

July 19th, 2003, 01:16 AM	#1 (permalink)
nexSIP Moderator Join Date: Jun 2003 Posts: 527 Blog Entries: 3	4digit and 5digit dialplan combined We currenty have a 4 digit dial plan. we are going to move the call center agentID and stationID to a 5 digit system 8xxxx. Just wondering if anyone has had any problems with such a configuration.

July 19th, 2003, 07:53 AM	#2 (permalink)
ahays Moderator Join Date: Jul 2003 Posts: 1,343	Been there, done that. It is best accomplished using ProVision (a tool used by Avaya and Avaya Business Partners). ProVision allows the SS to download your complete configuration, make all of the necessary changes off-line and the re-load the translations on cut-night making all of the necessary changes at once. It saves time, reduces errors, and has a much lower degree of stress involved that that of doing it manually. I can recommend a BP who's done this before. Drop me a PM of visit my website and give me a call. __________________ Al Hays, ACE, MCSE, CCNA Homepage: http://www.jeral.com/ Training: http://www.jeral.com/avaya-learning.html

July 21st, 2003, 07:47 AM	#4 (permalink)
Ronster Join Date: Jun 2003 Posts: 5	I suspect that your agents have auto-answer switched on and your 6416 doesn't have a headset/headset button? __________________ Cheers, Ronster

July 21st, 2003, 02:44 PM	#5 (permalink)
nexSIP Moderator Join Date: Jun 2003 Posts: 527 Blog Entries: 3	true but it should let me login. so my COR changes to be able to service observe... __________________ http://www.nexsip.com Communicate Openly and Freely

July 22nd, 2003, 01:11 AM	#6 (permalink)
Ronster Join Date: Jun 2003 Posts: 5	A phone which doesn't have a headset or headset button will not let an auto-answer agent login. If a call came through for the agent it would have to put it on speakerphone! If you need to make the agent able to login to the 6416 change the auto-answer field to 'none'. __________________ Cheers, Ronster

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July 20th, 2003, 08:19 PM	#3 (permalink)
nexSIP Moderator Join Date: Jun 2003 Posts: 527 Blog Entries: 3	I actually used ASA to just export 900 agent logins and then delete them. I added an extra digit in the excel spreadsheet and then used ASA to re-add them. easy as cake. Also in ASA I did a station renumber from 4digit to 5 on the stations.. ASA rocks! :clap2: One quirk however. it seem on the call master 4 phone they can login and function no problems. they are also on a 5digit number. But on a 6416, still on a 4 digit dialplan, when I login to an 5 digit agent it wont accept it. you hear studder tone accepting it. but it doesnt take. any ideas?

July 22nd, 2003, 01:25 AM	#7 (permalink)
nexSIP Moderator Join Date: Jun 2003 Posts: 527 Blog Entries: 3	My problem is before that. when I login to a 64xx phone it give me confirmation tones. however it doesnt actually take over? does that make sense? my phone extension is 2800 my login is 8800. after I login my extension should become 88800 and have a new COR and all that. but it doesnt. its just odd. Only reasoning is you can take a 4 digit extension and login to a 5 digit agentID. which doesnt make sense why either. __________________ http://www.nexsip.com Communicate Openly and Freely

July 22nd, 2003, 01:34 AM	#8 (permalink)
Ronster Join Date: Jun 2003 Posts: 5	If you do a status station 2800 after loggin in does it show as logged in? Have you got auto-answer set to NONE? __________________ Cheers, Ronster

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