nhammer

I have 2 locations, 2 switches sharing 1 intuity audix. I have 2 T-1s going between the locations 1/2 of one of the T-1s is dedicated to voice traffic, the other 1 1/2 T1s is for minimal lan (Data)traffic (mostly nightly backups).

When running Avaya's Message Manager at the remote location, trying to listen or save a voice mail to file or trying to view a fax it will attempt to receive and i will hear part of the message but it will always fail saying it cannot communicate with the server and ask me to retry or exit.

When listening to voicemail over my phone (from the remote location) I never have a problem. The problem happens when using message manager to play over the sound card, save the VM to a file OR receive a fax.

Can anyone help me isolate where the problem may be?? It seems to me that message manager is sending it over the LAN segment and having problems...just a guess.

Thanks!

colt45

Did you try setting MM to NOT use the PC sound card? This option will send the audio over a voice line to your phone.

If listening via the PC sound card, then yes the audio is over the LAN/WAN. Be sure the T1s and your network are configured to support QOS, FAX and VoIP. Ask your network guys for advise.

PBXtech.info

 

nhammer

yup, that is exactly the case. If I don't use the soundcard, it responds terrific. If I do use the soundcard it times out. I'll look into those settings.

Thanks.