writing a call vector

Billy Purdue · June 13th, 2008, 11:02 AM

does anybody know of a good place to find information on writing call vectors? i have quite a few i'm going to have to write in the next few months, and it looks absolutely overwhelming! I understand the basics of how it works, but there's so many options. Is there someplace online that I can look and see what all the different options would do?

ko_glass · June 18th, 2008, 08:59 AM

Try here. Select the correct release of CM you have. http://support.avaya.com/japple/css/...&PAGE=Document

colt45 · June 22nd, 2008, 11:00 AM

Be sure to check out "variables" including "VDN variables", very powerful. Another very useful tool is the "return" step in the vectors. CM 4.0 and above contain 702 vector variables and expands vectors from 32 to 99 steps. Enjoy !

Billy Purdue · June 23rd, 2008, 08:27 AM

awesome - thanks guys.

Billy Purdue · June 23rd, 2008, 11:42 AM

I'm not sure what I'm doing wrong.

01 wait-time 1 secs hearing ringback
02 collect 1 digits after announcement 70014
03 route-to number 51234 with cov y if digit = 1
04 route-to number 52343 with cov y if digit = 2

After it plays the announcement it just hangs up. I'm not sure how to make it wait for the person calling to push a button.

ZeN216 · June 25th, 2008, 02:47 PM

check page 11 of your system-parameters features
under vectoring, see what your "prompting timeout" is...

Code:

VECTORING
                    Converse First Data Delay: 0      Second Data Delay: 2
               Converse Signaling Tone (msec): 100         Pause (msec): 70
                     Prompting Timeout (secs): 5
                 Interflow-qpos EWT Threshold: 2
    Reverse Star/Pound Digit For Collect Step? n
          Available Agent Adjustments for BSR? n
                             BSR Tie Strategy: 1st-found

Billy Purdue · June 26th, 2008, 06:05 AM

It says 10 seconds. As soon as the announcement is done playing (which is only maybe three seconds, I just recorded something quick to test this all with) it just hangs up.

ZeN216 · June 26th, 2008, 07:34 AM

does it actually hang up,,, or just silence?
put in one more step to see..
05 goto step 2 if unconditinally
then see if it loops you back to the collect digit step, and how long it takes...

Billy Purdue · June 26th, 2008, 08:24 AM

It actually was hanging up. Putting that next line in did the trick though. Thanks much!

martinyoung · June 26th, 2008, 11:51 AM

Just to make sure, you did put a stop command at the end of your vector didn't you?

Billy Purdue · June 26th, 2008, 12:37 PM

yes i did, although i see that it didn't come over when i copied and pasted the other day. =]

ahays · July 5th, 2008, 11:30 AM

Quote:

Originally Posted by Billy Purdue

It actually was hanging up. Putting that next line in did the trick though. Thanks much!

While it looks like you've solved the problem, another great Vector trouble-shooting tool is the "display events" command. It will typically tell you where and why your vector is failing.

regs,

.al.

June 13th, 2008, 11:02 AM	#1 (permalink)
Billy Purdue PBXtech SILVER 25+ posts Join Date: Mar 2008 Posts: 63	writing a call vector does anybody know of a good place to find information on writing call vectors? i have quite a few i'm going to have to write in the next few months, and it looks absolutely overwhelming! I understand the basics of how it works, but there's so many options. Is there someplace online that I can look and see what all the different options would do?

June 18th, 2008, 08:59 AM	#2 (permalink)
ko_glass PBXtech SILVER 25+ posts Join Date: Jul 2003 Posts: 63	Re: writing a call vector Try here. Select the correct release of CM you have. http://support.avaya.com/japple/css/...&PAGE=Document

June 22nd, 2008, 11:00 AM	#3 (permalink)
colt45 PBXtech SILVER 25+ posts Join Date: Dec 2004 Posts: 80	Re: writing a call vector Be sure to check out "variables" including "VDN variables", very powerful. Another very useful tool is the "return" step in the vectors. CM 4.0 and above contain 702 vector variables and expands vectors from 32 to 99 steps. Enjoy !

June 23rd, 2008, 08:27 AM	#4 (permalink)
Billy Purdue PBXtech SILVER 25+ posts Join Date: Mar 2008 Posts: 63	Re: writing a call vector awesome - thanks guys.

June 23rd, 2008, 11:42 AM	#5 (permalink)
Billy Purdue PBXtech SILVER 25+ posts Join Date: Mar 2008 Posts: 63	Re: writing a call vector I'm not sure what I'm doing wrong. 01 wait-time 1 secs hearing ringback 02 collect 1 digits after announcement 70014 03 route-to number 51234 with cov y if digit = 1 04 route-to number 52343 with cov y if digit = 2 After it plays the announcement it just hangs up. I'm not sure how to make it wait for the person calling to push a button.

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June 26th, 2008, 06:05 AM	#7 (permalink)
Billy Purdue PBXtech SILVER 25+ posts Join Date: Mar 2008 Posts: 63	Re: writing a call vector It says 10 seconds. As soon as the announcement is done playing (which is only maybe three seconds, I just recorded something quick to test this all with) it just hangs up.

June 26th, 2008, 07:34 AM	#8 (permalink)
ZeN216 Join Date: Jul 2006 Posts: 21	Re: writing a call vector does it actually hang up,,, or just silence? put in one more step to see.. 05 goto step 2 if unconditinally then see if it loops you back to the collect digit step, and how long it takes...

June 26th, 2008, 08:24 AM	#9 (permalink)
Billy Purdue PBXtech SILVER 25+ posts Join Date: Mar 2008 Posts: 63	Re: writing a call vector It actually was hanging up. Putting that next line in did the trick though. Thanks much!

June 26th, 2008, 11:51 AM	#10 (permalink)
martinyoung Moderator Join Date: Dec 2005 Posts: 1,401	Re: writing a call vector Just to make sure, you did put a stop command at the end of your vector didn't you? __________________ Marty Retired Avaya DSIC tech

June 26th, 2008, 12:37 PM	#11 (permalink)
Billy Purdue PBXtech SILVER 25+ posts Join Date: Mar 2008 Posts: 63	Re: writing a call vector yes i did, although i see that it didn't come over when i copied and pasted the other day. =]

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