Billy Purdue

I work for a hospital, and the last four digits of our pharmacy fax line is 2558, and the phone number ending in 2559 is some poor guys house. Somebody from another fax machine within the hospital is constantly hitting 2559 instead of 2558 and ringing this guys house, sometimes very late at night. Is there a way I could block calls going out to this guys house, even if it were just blocked from this one fax machine?

martinyoung

Since they are getting this guy's home they are not just dialing the station number, they are dialing 9,xxx2559. In that case the calls can be denied in your ARS pattern.

In ARS enter the full number and in the route pattern field enter "deny". This will deny all calls.

__________________
Marty
Retired Avaya DSIC tech

PBXtech.info

 

Billy Purdue

Correct; someone long before I was here convinced everyone that an internal fax will only go through if you dial out, dialing 9xxxxxxx. I have of course proven that theory wrong for them many times, but nobody listens to me. :)

thanks, i will give that a try.

Billy Purdue

not sure where to go to change this in ars.

martinyoung

Type "change ars analysis <first digit of phone number>".

__________________
Marty
Retired Avaya DSIC tech

Billy Purdue

Cool, that worked. My concern is that hopefully nobody at the hospital will ever have a legit reason to call him... :)

PBXtech.info

 

martinyoung

If they do, you will hear from them because the call will not complete :)

__________________
Marty
Retired Avaya DSIC tech

colt45

If a user is dialing "9+" to reach an internal extension then that extension is obviously a DID number. To prevent users from doing this - and tying up TWO trunks, one out, one in - I setup ARS Analysis to deny calls to the DID range. Setup the 7 digit, 10 digit and 11 digit patterns.

ahays

Better than that, use ARS Digit Conversion table to reroute the call to the internal station thereby compensating for the user's lack of knowledge while completing the call at the same time.

.al.

__________________
Al Hays, ACE, MCSE, CCNA
Homepage: http://www.jeral.com/
Training: http://www.jeral.com/avaya-learning.html