Caller ID Information

avayapbxuser · June 11th, 2008, 06:21 AM

We are not receiving the caller's name on incoming calls. We have a PRI and as far as we know we do not have any restrictions that would inhibit the information from being passed to the phones. This is an issue with our upper management as they do not know who is calling and they are receiving a lot of sales calls. We have an Avaya G3V11 PBX system. Any help would be appreciated.

wellco · June 11th, 2008, 08:02 AM

When you ordered your PRI did you request "name service"? with most carriers it is a seperate service and is chargable...you may want to check with them..and if they say they are sending it have them double check it, We have had several that said they were and they were not. Good luck.

ZeN216 · June 19th, 2008, 12:51 PM

also check your incoming-call-handling treatment for the trunk
you have 5 options,,
none
BN-only (billing number only)
BN-Pref (Billing # prefered, if not avail send name)
CPN-Only (Calling Party Name only)
CPN-Pref (Calling Party Name preferred,, if not avail send BN)

I use bn-only, since my phone can only display one or the other anyways,,
and we have some vectors using ani in the routing... (I don't know if it effects ani data,, but wanted to be safe..lol)

June 11th, 2008, 06:21 AM	#1 (permalink)
avayapbxuser PBXtech SILVER 25+ posts Join Date: May 2006 Posts: 79	Caller ID Information We are not receiving the caller's name on incoming calls. We have a PRI and as far as we know we do not have any restrictions that would inhibit the information from being passed to the phones. This is an issue with our upper management as they do not know who is calling and they are receiving a lot of sales calls. We have an Avaya G3V11 PBX system. Any help would be appreciated.

June 11th, 2008, 08:02 AM	#2 (permalink)
wellco PBXtech SILVER 25+ posts Join Date: May 2005 Posts: 51	Re: Caller ID Information When you ordered your PRI did you request "name service"? with most carriers it is a seperate service and is chargable...you may want to check with them..and if they say they are sending it have them double check it, We have had several that said they were and they were not. Good luck.

June 19th, 2008, 12:51 PM	#3 (permalink)
ZeN216 Join Date: Jul 2006 Posts: 21	Re: Caller ID Information also check your incoming-call-handling treatment for the trunk you have 5 options,, none BN-only (billing number only) BN-Pref (Billing # prefered, if not avail send name) CPN-Only (Calling Party Name only) CPN-Pref (Calling Party Name preferred,, if not avail send BN) I use bn-only, since my phone can only display one or the other anyways,, and we have some vectors using ani in the routing... (I don't know if it effects ani data,, but wanted to be safe..lol)

Thread Tools
Show Printable Version Email this Page
Display Modes
Linear Mode Switch to Hybrid Mode Switch to Threaded Mode

Remove advertisements
PBXtech.info Advertisement	Sponsored links

Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)