splits and skills

dwernli · June 5th, 2008, 04:29 PM

Can splits and skills coexist in the same switch?

dwernli · June 5th, 2008, 04:52 PM

Got my answer...and a new question. Once I change the splits to skills. Do I have to reconfigure the BCMS server to accept EAS agents. Will BCMS even accept EAS agents?

colt45 · June 8th, 2008, 07:18 PM

Try 'list bcms ' and press F5 for help. Should see what entities BCMS supports. On my CM3.1 s8700 Agents are monitored.

Look on the Hunt Group form. ACD and Skill should be 'Y' for agents to log in. "ucd-xx" and "ead-xx" are how the calls get queued. Check your documentation under Call Center.

June 5th, 2008, 04:29 PM	#1 (permalink)
dwernli PBXtech SILVER 25+ posts Join Date: Nov 2007 Posts: 30	splits and skills Can splits and skills coexist in the same switch?

June 5th, 2008, 04:52 PM	#2 (permalink)
dwernli PBXtech SILVER 25+ posts Join Date: Nov 2007 Posts: 30	Re: splits and skills Got my answer...and a new question. Once I change the splits to skills. Do I have to reconfigure the BCMS server to accept EAS agents. Will BCMS even accept EAS agents?

June 8th, 2008, 07:18 PM	#3 (permalink)
colt45 PBXtech GOLD 100+ posts Join Date: Dec 2004 Posts: 113	Re: splits and skills Try 'list bcms ' and press F5 for help. Should see what entities BCMS supports. On my CM3.1 s8700 Agents are monitored. Look on the Hunt Group form. ACD and Skill should be 'Y' for agents to log in. "ucd-xx" and "ead-xx" are how the calls get queued. Check your documentation under Call Center.

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