Adding station as operator

jettanite · May 27th, 2008, 07:54 AM

Hello All:

I have searched the forums and can't quite find the answer I need. First of all, I inherited the Avaya G3Si system. Currently all calls to the main number are routed to 3 phones that are part of a ddc hunt group (there is a main operator and when they are busy, rolls over, etc) We have a vector setup to control the hours when we are open and when the calls go the hunt group.

This all works as expected. I am trying to ADD another station as another backup operator. The operators are logging into the hunt group (10) when they arrive and log out when then leave. I added the station to the hunt, made sure the COR and COS where the same, added the buttons to Auto-in, and aux-work and auto-out, assigned the same parameters, but the station DOES not log in and never gets a call (I put all the other phone on aux-work to force the calls to the fourth phone)

One more thing I should mention, the phone I am trying to add is an Avaya IP phone, where as the others are just regular digital sets.

I am stuck.....what am I missing?
Thanks
Tim

martinyoung · May 27th, 2008, 09:35 AM

What is the software release of the Avaya PBX and are there other IP phones in the switch or is this the first one?

jettanite · June 2nd, 2008, 03:51 PM

Version 11, and yes we have about 15 IP phones on the switch for about the past 5 years

martinyoung · June 3rd, 2008, 11:15 AM

Does it function as a phone? Can you make and receive calls using the phone?

May 27th, 2008, 07:54 AM	#1 (permalink)
jettanite Join Date: May 2008 Posts: 4	Adding station as operator Hello All: I have searched the forums and can't quite find the answer I need. First of all, I inherited the Avaya G3Si system. Currently all calls to the main number are routed to 3 phones that are part of a ddc hunt group (there is a main operator and when they are busy, rolls over, etc) We have a vector setup to control the hours when we are open and when the calls go the hunt group. This all works as expected. I am trying to ADD another station as another backup operator. The operators are logging into the hunt group (10) when they arrive and log out when then leave. I added the station to the hunt, made sure the COR and COS where the same, added the buttons to Auto-in, and aux-work and auto-out, assigned the same parameters, but the station DOES not log in and never gets a call (I put all the other phone on aux-work to force the calls to the fourth phone) One more thing I should mention, the phone I am trying to add is an Avaya IP phone, where as the others are just regular digital sets. I am stuck.....what am I missing? Thanks Tim

May 27th, 2008, 09:35 AM	#2 (permalink)
martinyoung Moderator Join Date: Dec 2005 Posts: 1,401	Re: Adding station as operator What is the software release of the Avaya PBX and are there other IP phones in the switch or is this the first one? __________________ Marty Retired Avaya DSIC tech

June 2nd, 2008, 03:51 PM	#3 (permalink)
jettanite Join Date: May 2008 Posts: 4	Re: Adding station as operator Version 11, and yes we have about 15 IP phones on the switch for about the past 5 years

June 3rd, 2008, 11:15 AM	#4 (permalink)
martinyoung Moderator Join Date: Dec 2005 Posts: 1,401	Re: Adding station as operator Does it function as a phone? Can you make and receive calls using the phone? __________________ Marty Retired Avaya DSIC tech

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