voicemail light

Billy Purdue · May 16th, 2008, 10:19 AM

I have a user that says her voicemail light doesn't come on when she gets a voicemail. Any suggestions?

Stimpy57 · May 16th, 2008, 12:11 PM

Can you manually turn the light on to confirm if it is a good phone?

Billy Purdue · May 20th, 2008, 07:23 AM

It is a good phone.

martinyoung · May 20th, 2008, 11:48 AM

First make sure the user has retrieved all messages, that there are no new messages pending. Now leave a message and in the Audix, display the activity log for this person. Does it show one new message and that MWI is turned on?

Billy Purdue · May 21st, 2008, 08:34 AM

I did what you asked and the light still didn't come on, but I can see where it sends the message in the log. I went ahead and swapped phones just for good measure, but alas, no message indicator...

Billy Purdue · May 21st, 2008, 09:31 AM

This seems to be a station based issue, because I logged into my phone as her and the voicemail light doesn't light up either.

martinyoung · May 21st, 2008, 11:16 AM

Try removing that user and add her back in again to see if that helps, sometimes it does when strange things happen.

Billy Purdue · May 21st, 2008, 01:29 PM

That didn't do it either, but it got me thinking that maybe it wasn't in the mailbox setup, but maybe in her station setup. Sure enough, on the second page, the entry for AUDIX Name was blank. I stuck intuity in there and cleared her voicemails, lett her another, and the mwi came right through. :)

Thanks for your help, I appreciate it.

May 16th, 2008, 10:19 AM	#1 (permalink)
Billy Purdue PBXtech SILVER 25+ posts Join Date: Mar 2008 Posts: 55	voicemail light I have a user that says her voicemail light doesn't come on when she gets a voicemail. Any suggestions?

May 16th, 2008, 12:11 PM	#2 (permalink)
Stimpy57 Join Date: Jul 2007 Posts: 23	Re: voicemail light Can you manually turn the light on to confirm if it is a good phone?

May 20th, 2008, 07:23 AM	#3 (permalink)
Billy Purdue PBXtech SILVER 25+ posts Join Date: Mar 2008 Posts: 55	Re: voicemail light It is a good phone.

May 20th, 2008, 11:48 AM	#4 (permalink)
martinyoung Moderator Join Date: Dec 2005 Posts: 1,313	Re: voicemail light First make sure the user has retrieved all messages, that there are no new messages pending. Now leave a message and in the Audix, display the activity log for this person. Does it show one new message and that MWI is turned on? __________________ Marty Retired Avaya DSIC tech

May 21st, 2008, 08:34 AM	#5 (permalink)
Billy Purdue PBXtech SILVER 25+ posts Join Date: Mar 2008 Posts: 55	Re: voicemail light I did what you asked and the light still didn't come on, but I can see where it sends the message in the log. I went ahead and swapped phones just for good measure, but alas, no message indicator...

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May 21st, 2008, 09:31 AM	#6 (permalink)
Billy Purdue PBXtech SILVER 25+ posts Join Date: Mar 2008 Posts: 55	Re: voicemail light This seems to be a station based issue, because I logged into my phone as her and the voicemail light doesn't light up either.

May 21st, 2008, 11:16 AM	#7 (permalink)
martinyoung Moderator Join Date: Dec 2005 Posts: 1,313	Re: voicemail light Try removing that user and add her back in again to see if that helps, sometimes it does when strange things happen. __________________ Marty Retired Avaya DSIC tech

May 21st, 2008, 01:29 PM	#8 (permalink)
Billy Purdue PBXtech SILVER 25+ posts Join Date: Mar 2008 Posts: 55	Re: voicemail light That didn't do it either, but it got me thinking that maybe it wasn't in the mailbox setup, but maybe in her station setup. Sure enough, on the second page, the entry for AUDIX Name was blank. I stuck intuity in there and cleared her voicemails, lett her another, and the mwi came right through. :) Thanks for your help, I appreciate it.

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