Billy Purdue

I have a user that says her voicemail light doesn't come on when she gets a voicemail. Any suggestions?

Stimpy57

Can you manually turn the light on to confirm if it is a good phone?

PBXtech.info

 

Billy Purdue

It is a good phone.

martinyoung

First make sure the user has retrieved all messages, that there are no new messages pending. Now leave a message and in the Audix, display the activity log for this person. Does it show one new message and that MWI is turned on?

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Marty
Retired Avaya DSIC tech

Billy Purdue

I did what you asked and the light still didn't come on, but I can see where it sends the message in the log. I went ahead and swapped phones just for good measure, but alas, no message indicator...

Billy Purdue

This seems to be a station based issue, because I logged into my phone as her and the voicemail light doesn't light up either.

PBXtech.info

 

martinyoung

Try removing that user and add her back in again to see if that helps, sometimes it does when strange things happen.

__________________
Marty
Retired Avaya DSIC tech

Billy Purdue

That didn't do it either, but it got me thinking that maybe it wasn't in the mailbox setup, but maybe in her station setup. Sure enough, on the second page, the entry for AUDIX Name was blank. I stuck intuity in there and cleared her voicemails, lett her another, and the mwi came right through. :)

Thanks for your help, I appreciate it.