jducheineSIT

Hello, I got a problem with the EMU fonctionnality on the ACM R4.0.1.
We can "log" the extension 232 on the phone 503. But sometimes, when you try to call the number 232 you receive a busy tone. The fonctionality is not stable. When it doesn't work, we can see that the system doesn't check the UDP/AAR table.

Here are some taces from the two cases.

EMU is activate on the phone 505 where extension 232 is logged in.
The test os to call the 232 with the extension 274.

At the main site.
232 EC500 352 62xxxxxxx 1 / ars both all
232 HEMU 503 / udp both all

At the second site.
503 VEMU 232 / udp termination all




When EMU is working :

list trace station 232 Page 1

LIST TRACE

time data

14:33:23 Calling party station 274 cid 0x138
14:33:23 Calling Number & Name 274 Softphone
14:33:23 dial 232
14:33:23 ring station 232 cid 0x138
14:33:23 G711A ss:off ps:20 rn:1/1 192.168.51.100:2826 192.168.51.17:2910
14:33:23 xoip: fax:Relay modem:off tty:US 192.168.51.17:2910 uid:0x910
14:33:23 dial 503 route:UDP|AAR
14:33:23 term trunk-group 5 cid 0x139
14:33:23 dial 503 route:UDP|AAR
14:33:23 route-pattern 7 preference 1 cid 0x139
14:33:23 seize trunk-group 5 member 3 cid 0x139
14:33:23 Calling Number & Name NO-CPNumber NO-CPName
14:33:23 Setup digits 503
14:33:23 Calling Number & Name 274 Softphone
14:33:23 Proceed trunk-group 5 member 3 cid 0x139
14:33:23 Alert trunk-group 5 member 3 cid 0x139
14:33:23 G729A ss:off ps:20 rn:6/1 192.168.55.11:2054 192.168.51.17:3298
14:33:23 xoip: fax:Relay modem:PT tty:US 192.168.51.17:3298 uid:0x50054
14:33:30 idle station 274 cid 0x138
14:33:30 idle trunk-group 5 cid 0x139




list trace station 274 Page 1

LIST TRACE

time data

14:34:40 active station 274 cid 0x143
14:34:40 G711A ss:off ps:20 rn:1/1 192.168.55.103:2048 192.168.51.11:2530
14:34:40 xoip: fax:Relay modem:off tty:US 192.168.51.11:2530 uid:0x8b7
14:34:40 dial 232
14:34:40 ring station 232 cid 0x143
14:34:40 G711A ss:off ps:20 rn:1/1 192.168.51.100:2826 192.168.51.11:2876
14:34:40 xoip: fax:Relay modem:off tty:US 192.168.51.11:2876 uid:0x910
14:34:42 idle station 274 cid 0x143





When EMU doesn't work :

I call the extension 232 from the 274. We have the busy tone.


list trace station 323 Page 1

LIST TRACE

time data

15:58:55 Calling party trunk-group 5 member 1 cid 0x125
15:58:55 Calling Number & Name 505 Kockelmann Pa
15:58:55 dial 323
15:58:55 term station 323 cid 0x125
15:58:55 idle trunk-group 5 cid 0x125
15:59:58 Calling party station 274 cid 0x12d
15:59:58 Calling Number & Name 274 Softphone
15:59:58 dial 323
15:59:58 busy station 323 cid 0x12d
16:00:03 idle station 274 cid 0x12d




When EMU is working :

list trace station 323 Page 1

LIST TRACE

time data

16:17:30 Calling party station 274 cid 0x1cc
16:17:30 Calling Number & Name 274 Softphone
16:17:30 dial 323
16:17:30 term station 323 cid 0x1cc
16:17:30 dial 069 route:ARS
16:17:30 term trunk-group 1 cid 0x1cd
16:17:30 dial 503 route:UDP|AAR
16:17:30 term trunk-group 5 cid 0x1ce
16:17:30 dial 0691xxxxxx route:ARS
16:17:30 route-pattern 1 preference 1 cid 0x1cd
16:17:30 seize trunk-group 1 member 29 cid 0x1cd
16:17:30 Calling Number & Name 496051274 Softphone
16:17:30 dial 503 route:UDP|AAR
16:17:30 route-pattern 7 preference 1 cid 0x1ce
16:17:30 seize trunk-group 5 member 2 cid 0x1ce

press CANCEL to quit -- press NEXT PAGE to continue

list trace station 323 Page 2

LIST TRACE

time data
16:17:30 Calling Number & Name NO-CPNumber NO-CPName
16:17:30 Setup digits 503
16:17:30 Calling Number & Name 274 Softphone
16:17:30 Proceed trunk-group 5 member 2 cid 0x1ce
16:17:30 Alert trunk-group 5 member 2 cid 0x1ce
16:17:31 idle station 274 cid 0x1cc
16:17:31 idle trunk-group 5 cid 0x1ce

Thanks.
Best regards.