sha111

when users make a call locally within the switch, the correct number is not displayed properly at the called stations.

what could be problem and how do i troubleshoot, any help
will be appreciated.


we have communication manager 3.1 and s8300.

Thanks.

sha111

internal calls are perfect with no issues, only when they call outside for example mobile phone then they see incorrect name and phone number(they see same name and number even if they call from different extensions) being displayed. this is happening with all users.

PBXtech.info

 

martinyoung

Who sees the incorrect number? The person making the call from the S8300 or the person receiving the call on the cell phone?

__________________
Marty
Retired Avaya DSIC tech

sha111

Thanks Marty,


the person receiving the call on the cell phone sees incorrect number, and
they see same number if they dial from any extension.

But when list trace,

LIST TRACE

time data

17:38:06 active station 6870 cid 0x1b9
17:38:06 G711A ss:off ps:20 rn:1/1 10.54.128.55:2660 10.54.128.240:2152
17:38:06 xoip: fax:Relay modem:off tty:US 10.54.128.240:2152 uid:0x14
17:38:08 dial 006 route:ARS
17:38:08 term trunk-group 1 cid 0x1b9
17:38:11 dial 00608233474 route:ARS
17:38:11 route-pattern 2 preference 1 cid 0x1b9
17:38:11 seize trunk-group 1 member 1 cid 0x1b9
17:38:11 Setup digits 608233474
17:38:11 Calling Number & Name 0339178970 NO-CPName
17:38:11 Proceed trunk-group 1 member 1 cid 0x1b9
17:38:16 Alert trunk-group 1 member 1 cid 0x1b9
VOIP data from: 10.54.128.240:2152

the calling number i should see in switch is 033917896870
but it is showing 0339178970..

again user says on her mobile the number that is displayed is not what i see in switch!!!

any clues please??

martinyoung

How is your ISDN public table set up? This is the first place I would look.

__________________
Marty
Retired Avaya DSIC tech

fataldata

My guess is that Trunk group 1 does not consist of ISDN trunks and is sending the Trunk's number as assigned by your CO.

__________________
Systems In Use:
S8700 CM3.0 and S8710 CM3.1.1

PBXtech.info

 

sha111

Marty here is ISDN public table,

NUMBERING - PUBLIC/UNKNOWN FORMAT
Total
Ext Ext Trk CPN CPN
Len Code Grp(s) Prefix Len
4 6 1 03391789 10
4 6 99 4

sha111

Fataldata,

you mean something related with provider?

fataldata

Yes and no. What type of DS1 is Trunk Group 1 's ports. So you look at like page 5 or 6 of trunk group 1, find which card it is and then display ds1 UUCSS. What "type" is it? It will hopefully be ISDN and not CO or something else.

However it does look like your Public Unknown numbering is causing this so you must have ISDN trunks. Are you seeing basically the number that is shown '03391789' with the last 2 digits of the extension ('70') on the cell phone?

It looks like any extension with a leading 6 on trunk 1 will present 03391789 but since that is only 8 digits the last 2 come from the extension.

__________________
Systems In Use:
S8700 CM3.0 and S8710 CM3.1.1

sha111

Actually whenever users call outside number i.e cell phone from any extension they see 0337896850 on cell phone display.

dont know what is causing to display same extension...

ZeN216

Sounds like what Fataldata said,, your CO is sending whatever the number assigned to your trunk is. You need to make sure that your CO has their trunk set to allow your PBX to override it, so you can send your digits..
I forget the exact term for it, but my LD provider had no problems,, my local provider was a completely different story,,, they will only allow the DIDs specifically assigned to their circuit to be outpulsed...

fataldata

sha111, would you check how the DS1 is set up and post. While I don't believe it needs to be ISDN to work, my understanding is that it needs to be a digital circuit not analog.

__________________
Systems In Use:
S8700 CM3.0 and S8710 CM3.1.1

martinyoung

Some clarification please.

In post number 4 you say the cell phone display says 0339178970 on every call.

In post number 10 you say the cell phone display says 0337896850 on every call.

The first answer tells me the display is seeing what your ISDN public programming is sending out (as referenced in post 7). Why did the display change between post 4 and post 10?

What am I missing?

__________________
Marty
Retired Avaya DSIC tech

sha111

Marty,

i see in the pbx calling number as 0339178970 and on cell phone display they see 033917896850.

martinyoung

Then you need to do what the other people have indicated, you need to contact your vendor and make sure they are passing the call data through that you have set.

Your ISDN public is set for 03391789xx so any call to a phone that displays incoming call data should have that shown, if it is not then your vendor is sending their default caller ID.

__________________
Marty
Retired Avaya DSIC tech