telcogeek

Greetings...
We have a problem with one of our q-calls notification light buttons. One day last week it lit up as if a call was in queue and has been that way ever since. Press the button and you see "hunt group name Q-time 0:00 calls 1"
The timer never counts for this "ghost call".
The call does not appear in CMS reports as a call waiting in queue.

Does anyone know of a way to resolve this issue? The button is on multiple phones throughout our contact center and each has been lit for almost a week now.

Thanks...

telcogeek

In case it is needed

Server... S8710/G650
Version... R013x.01.0.628.6

PBXtech.info

 

ahays

I had a very similar situation with an old G3i years ago. This "ghost" agent always showed in the CMS .. 5 agents logged in, 6 showed. No one logged in, CMS still showed one. This went on until we took a direct lightning strike one day and power to the entire building was lost. When power was finally restored and the switch came back up the "ghost" agent was gone.

Now, while I don't recommend simulating the lightning strike <grin> you might pick an optimal time to reboot your servers and see what happens.

regs,

.al.

__________________
Al Hays, ACE, MCSE, CCNA
Homepage: http://www.jeral.com/
Training: http://www.jeral.com/avaya-learning.html