ahays

I rec'd the following email from a customer:

We need someone onsite tomorrow to help resolve problems we are
encountering using IP Agent Version 6. Our people are able to log on to the server but when they disconnect for whatever reason or manner, they are unable to reconnect for 30 minutes or an hour. It appears that something is not closing on log off, but finally times out.

Anyone heard of this issue and/or know of a resolution?

regs,

.al.

__________________
Al Hays, ACE, MCSE, CCNA
Homepage: http://www.jeral.com/
Training: http://www.jeral.com/avaya-learning.html

fataldata

After they log off, check the to see if the Agent ID actually logged off. Maybe some sort of comm error. We have not experienced anything like what you describe and our IP Agent is V6 with the service pack.

__________________
Systems In Use:
S8700 CM3.0 and S8710 CM3.1.1

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