Wireless Attendant Console

A-Train · January 23rd, 2008, 07:37 AM

What are the options for wireless headsets which will work with an attendant console on a Definity G3si V9? So far all I can find for attendant consoles are devices which exclusively have 2-prong headset connectors. As far as I can find no headset makers have a 2-prong plug which connects to a wireless headset. I could use one of those 2-prong plug adaptors, which allow a handset to be plugged in. However those adaptors have always been a problem for me, and they never seem to work properly (line noise, cutting out, etc). I was hoping that there might be a console that has a normal handset jack that would allow me to plug in a wireless headset. Does anyone have any ideas or suggestions?

Thank you all for your help.

ahays · January 23rd, 2008, 08:11 AM

I'm shooting from the hip here, but if I'm not mistaken the 2-prong adapter/plug has a handset RJ (what is that, RJ22?) in the end of it that you can remove the handset and plug in the wireless headset. However, you cannot use the handset lifter beacuse you have to press a button to answer.

If your 2-prong adapter doesn't have the RJ then check with someone like Walker Handsets by Clarity as I KNOW that those adapters exist.

regs,

.al.

A-Train · January 23rd, 2008, 08:37 AM

We have some two-prong plug adaptors here. Those would make the connection for the voice path of a wireless headset. However I have had no end of trouble with them. Every time I have had someone use one they end up with line noise, calls cutting out or the thing totally failing within a week or two of first using it. When they switch back to the 2-prong headset they have no trouble. My opinion is that those 2-prong to handset cord adaptors are generally junk. Perhaps I am just getting the wrong brand or something. Has anyone had good luck with those?

January 23rd, 2008, 07:37 AM	#1 (permalink)
A-Train PBXtech GOLD 100+ posts Join Date: Sep 2006 Posts: 234	Wireless Attendant Console What are the options for wireless headsets which will work with an attendant console on a Definity G3si V9? So far all I can find for attendant consoles are devices which exclusively have 2-prong headset connectors. As far as I can find no headset makers have a 2-prong plug which connects to a wireless headset. I could use one of those 2-prong plug adaptors, which allow a handset to be plugged in. However those adaptors have always been a problem for me, and they never seem to work properly (line noise, cutting out, etc). I was hoping that there might be a console that has a normal handset jack that would allow me to plug in a wireless headset. Does anyone have any ideas or suggestions? Thank you all for your help.

January 23rd, 2008, 08:11 AM	#2 (permalink)
ahays Moderator Join Date: Jul 2003 Posts: 1,349	Re: Wireless Attendant Console I'm shooting from the hip here, but if I'm not mistaken the 2-prong adapter/plug has a handset RJ (what is that, RJ22?) in the end of it that you can remove the handset and plug in the wireless headset. However, you cannot use the handset lifter beacuse you have to press a button to answer. If your 2-prong adapter doesn't have the RJ then check with someone like Walker Handsets by Clarity as I KNOW that those adapters exist. regs, .al. __________________ Al Hays, ACE, MCSE, CCNA Homepage: http://www.jeral.com/ Training: http://www.jeral.com/avaya-learning.html

January 23rd, 2008, 08:37 AM	#3 (permalink)
A-Train PBXtech GOLD 100+ posts Join Date: Sep 2006 Posts: 234	Re: Wireless Attendant Console We have some two-prong plug adaptors here. Those would make the connection for the voice path of a wireless headset. However I have had no end of trouble with them. Every time I have had someone use one they end up with line noise, calls cutting out or the thing totally failing within a week or two of first using it. When they switch back to the 2-prong headset they have no trouble. My opinion is that those 2-prong to handset cord adaptors are generally junk. Perhaps I am just getting the wrong brand or something. Has anyone had good luck with those?

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