sha111

Hi,

I found the following entries in ARS digit analysis report,


ARS DIGIT ANALYSIS REPORT

Location: all

Dialed Total Route Call Node
String Min Max Pattern Type Number

905 10 10 p1 hnpa

1905 11 11 p1 fnpa

Please let me know if we can use both hnpa and fnpa for same area code. The problem we are facing is when users are trying to dial a specific number with area code 905... getting error "your call did not go thru".

Shall i remove second entry (1905...) to resolve this issue?

Thanks.

martinyoung

If 905 is your home area code, you shouldn't have it listed also as a foreign code. Unless your CO requires you to always dial 905 when making a local call, no one should be doing that.

__________________
Marty
Retired Avaya DSIC tech

PBXtech.info

 

ahays

"1905" (along with 1201, 1202, 1203, etc.) is an Avaya holdover and about as useless as anything comes. I usually eliminate all of the 1xxx entries and simply have a single "1" 11-digit ARS entry and then 2, 3, 4, all the way to 9 all as 10-digit entries (or 7-digit if that's the case). This covers all bases ... a 1+ for all LD calls and 2-9 for all local calls. The assumption is that the user is smart enough to dial the number correctly and if not a phone company intercept announcement will explain it to them.

.al.

__________________
Al Hays, ACE, MCSE, CCNA
Homepage: http://www.jeral.com/
Training: http://www.jeral.com/avaya-learning.html

sha111

Thanks for reply.

If i remove 1905... entry will this resolve the problem?

I have checked COR, FRL, evrything looks to be perfect. Any clues?

ahays

Assuming that you never have to dial a "1" and ALL numbers in the 905 area code are 10-digit dialing, the answer is NO. This is not a PBX problem but one that exists between the user's telephone touchpad and their chair.

If ALL numbers in the 905 area code are local to you and you have less than intelligent users dialing the "1" then removing the "1905" entry will not solve your problem. If it is your intention, in that case, of introducing an active compensation for the moronic activity of your users then you need to point "1905" to a new route pattern that deletes the digit "1".

.al.

__________________
Al Hays, ACE, MCSE, CCNA
Homepage: http://www.jeral.com/
Training: http://www.jeral.com/avaya-learning.html

sha111

Thanks Again.

Why it is giving error ' your call did not go thru" when user dial that number?
Avaya manual says it's ARS issue, but i checked almost everything and i did
not find any fault with ARS!

Please help me to resolve this issue? Any troubleshooting steps
will be appreciated.

PBXtech.info

 

penelope

What al is saying is how are the users dialing the number? Is the LOCAL area code for that location area code 905? Do users need to dial 905-xxx-xxxx for a LOCAL call? Or do they just dial the 7-digit number? Do users need to dial a 1 for a LOCAL 905 call?

I have some locations in the US where, for a local call, they have to dial the 10-digit number like 972-xxx-xxxx, without a "1". That would be ARS of 972 for 10 digits. If I, in California, dial a Texas number I would dial 1-972-xxx-xxxx. That would be ARS of 1972 for 11 digits.

You need to speak with the users, maybe not the one that is having a problem if only one has reported it, in the office that has the problem. Find out if they need to dial 10 digits for a local call.

__________________
Penelope

sha111

yes area code is 905 and users dial 9 905-xxx-xxxx. Users making the call is
in the same area code as called number.

Thanks.

penelope

On one of my systems that dials 10 digits for a local number:
Dialed String 610
Min 10 Max 10
Pattern 1
Type hnpa

Doesn't look any different than yours. Maybe someone with more expertise than I has an answer.

One thing I notice... the telco message of "your call did not go thru" is not quite the same as the one that says "Your call cannot be completed as dialed." which is what I believe it would say if there was a "1" or no "1" issue. You said, "when users are trying to dial a specific number with area code 905..." Is it ONLY that specific number that has the problem? Can users at that location dial the same number from a cell phone? Can users dial other 905 numbers successfully?

Have you tried calling the same number yourself from another system?

Do a list trace tac "###" for the trunk the call is using, have the user dial the number, and see what is being sent out and what error you are getting, if any.

Just some things that I would do narrow down what works and what doesn't.

__________________
Penelope

sha111

Thanks...

1. only THAT specific number has problem.
2. users can dial that number from cell phones and home phones with no problem.
3. i called that number from outside and i can get through without problem.

sha111

and...

users can dial other 905 numbers without problem.

sha111

and when we do list trace station,

getting error 1178 denial event.....

martinyoung

When you do a trace, do you see the entire number (minus the initial 9 for accessing ARS) appearing on the out bound trunk?

Can you call the number by starting with the TAC+905....?

What happens if you put this entire ten digit number in ARS? Does it work then?

__________________
Marty
Retired Avaya DSIC tech

sha111

Thanks marty, here is result of list trace.....


LIST TRACE
time data
13:14:25 active station 2942792 cid 0x1ff5
13:14:25 G711MU ss:off ps:20 rn:2/2 10.37.40.142:50736 10.37.5.171:50064
13:14:25 xoip: fax:PT modem:PT tty:off 10.37.5.171:50064 uid:0x886c
13:14:36 dial 9905472602 route:HNPA|ARS
13:14:36 term trunk-group 22 cid 0x1ff5
13:14:36 dial 99054726021 route:HNPA|ARS
13:14:36 route-pattern 1 preference 1 cid 0x1ff5
13:14:36 seize trunk-group 22 member 100 cid 0x1ff5
13:14:36 Setup digits 9054726021
13:14:36 Calling Number & Name 9052942792
13:14:36 G711MU ss:off ps:20 rn:2/2 10.37.40.142:50736 10.37.5.170:51016
13:14:36 xoip: fax:PT modem:PT tty:off 10.37.5.170:51016 uid:0x886c
13:14:36 Proceed trunk-group 22 member 100 cid 0x1ff5
13:14:53 idle station 2942792 cid 0x1ff5

The user is getting error message
"your call did not get through " 441T

what does 441T mean?

martinyoung

What happens when you use the TAC?

What happens if you put the entire number in ARS?

__________________
Marty
Retired Avaya DSIC tech