btrain2871

Can anyone give any guidance on how to install a VAL Board for a CM 3.1 w/MCC cabinet? I have the board but don't know what to do other than insert it into an empty slot.

ahays

That's really all you need to do to use the board. However, if you want to be able to back-up/restore/etc. your announcement .WAV files then you'll also need to do the following:

1) Attach the black ethernet dongle to the amphenol connector and plug it into an ethernet port on your network that's locked at 100MB/Full.
2) "change node-name ip" and add the name and IP address
3) "add ip-i PPCCSS" where PPCCSS is the slot address of the board (i.e. 02A03) and complete the form. Under "Enable Ethernet port" make sure this is set to NO (we'll come back to that). Under "Ethernet Options" turn off auto and set to 100MB/Full.
4) "add data-module xxxx" where xxxx is a non-DID number in your dialplan. Type = ethernet, port = PPCCSS33 (i.e. 02A0333).
5) "change ip-i PPCSS" and enable the ethernet port.
6) Test using ping ... i.e. "ping ip 192.168.1.1 board 02A03 r 5"
7) You're done.

.al.

__________________
Al Hays, ACE, MCSE, CCNA
Homepage: http://www.jeral.com/
Training: http://www.jeral.com/avaya-learning.html

PBXtech.info

 

btrain2871

Thanks Al,

As far as the IP address. I'm going to have to get that from my network folks. I'm assuming it can be a static address in the same block as say my CLAN boards etc.. ?

ahays

Actually, it MUST BE a static IP address and placing it in the same block as your other telecom IP addresses is simply a logical choice.

regs,

.al.

__________________
Al Hays, ACE, MCSE, CCNA
Homepage: http://www.jeral.com/
Training: http://www.jeral.com/avaya-learning.html

colt45

Now setup your VAL manager for administration and backup. VAL has a Scheduler that can be configured to save the wav files to a network drive. Good idea in case the board crashes.

new2phones

I am about ready to add a TN2501AP to our MCC using (S8710 R012x.02.0.111.4)

I like the instructions AHAYS provided, but I would like to know:

Once the card is in and a static IP is setup, what do I do from there?
In other words:
Is there software I need to download, to be able to access the card?
How do I setup who gets messages, what messages, options the caller hears, etc?

any help is appreciated!

n2p

PBXtech.info

 

martinyoung

Do you have any TN750 announcement boards in your switch now? If so, the VAL is used in exactly the same way. You can even record announcements in the same way, from a handset.

If this is your first announcement board, all it holds are announcements. How you get to those announcements (and how they are used) is determined by your vector options and PBX routing options (for example, the announcement a caller might get if they called a nonworking number).

__________________
Marty
Retired Avaya DSIC tech

new2phones

This is the first. No other card. Or experience.

Previously this 'feature' was being done using Intuity Audix auto-attendant, which I am trying to move away from.

so I guess we would need the vector options and PBX routing options that you mention. Is this fairly straightforward?

n2p

martinyoung

If you have never done VDN/vector programming before, that can get to be a rather involved conversation so I am not going there right now except for a couple questions.

What is the software release of your PBX?

Type "display system cust" and look for the page with call center features (in my switch it is page 5), what vector options are enabled?

In the PBX some uses for announcements are queue announcements for hunt groups, unused DID intercept, and outward dialing restrictions. But the biggest use will be with vectors.

__________________
Marty
Retired Avaya DSIC tech

new2phones

I did a 'display cap' and the 1st tab shows
G3xV12 for memory config
The 12th tab shows:
software load: R012x.02.0.111.4

"display system cust" shows
Call Center Release: 12.0

Vectoring (Basic)? n
Vectoring (Prompting)? y
Vectoring (G3V4 Enhanced)? n
Vectoring (ANI/II-Digits Routing)? n
Vectoring (G3V4 Advanced routing? n
Vectoring (CINFO)? n
Vectoring (Best Service Routing)? n
Vectoring (Holidays)? y
Vectoring (Variables)? n

martinyoung

I am going to make some suggestions here. You are not using any vectoring now because nothing is enabled other than holiday vectors which is the default. You want to move your call routing out of the voice mail to the PBX and VDN/vectors are the best way to do that but you need to enable those options.

The first issue you have is your software is release 12 which is equivalent to CM2 (Communication Manager 2). Avaya supports the current release software and two older releases. People here have been asking questions about CM5 which means that is now out or imminent, I do not work in that field anymore so I am not sure. Al can answer that question. If CM5 is out that means Avaya supports CM3, CM4, and CM5. Which puts you just outside of support. If you act quickly, you might be able to get your vectoring turned on. But how much do you need?

There are folks here far more knowledgeable on vectoring than I am, so I will let them help you.

My suggestion is to open a new thread asking for VDN programming help with the message you just posted above as the beginning of that thread, right now you are buried at the end of an unrelated topic. In that message explain what you want to do, that is, move from an auto-attendant to the PBX for call routing. What vector options do you need enabled to do this?

They will ask you some questions and then make recommendations for what you need at a minimum. I can write vectors and I can modify them but we have every vector option enabled here so anything is possible. I don't think you need to spend that much money.

__________________
Marty
Retired Avaya DSIC tech

new2phones

thank you martin.
we are planning on upgrading to 5.0 soon. I will check with biz partner to make sure that these options will be available, then repost.

n2p

ahays

Actually, based on your post above you should be good to go .. even now. Vector Prompting is the important thing that you need in order to creat auto-attendants in the PBX.

regs,

.al.

__________________
Al Hays, ACE, MCSE, CCNA
Homepage: http://www.jeral.com/
Training: http://www.jeral.com/avaya-learning.html