grahekf

We are having trouble service observing an agent. We have checked the COR and it is the same as other agents we can SO. I did a trace and got the info below. I can't find the denial event info anywhere to troublshoot? Any ideas?

time data

13:36:49 tone-receiver 01B0303 cid 0x30c0
13:36:49 active station 1406 cid 0x30c0
13:36:51 dial 4115
13:36:51 denial event 1680: Svc obsrvg svc obsrvd D1=0x8c67 D2=0x30c0
13:36:51 dial 4115
13:36:51 denial station 1383 cid 0x30c0
13:36:52 idle station 1406 cid 0x30c0
13:36:52 unhold station 1406 cid 0x3051
13:37:17 idle station 1406 cid 0x3051

ahays

Status the station. Just guessing but from the text it would appear that someone was already SOing this agent. If so, the switch would deny the second attempt.

regs,

.al.

__________________
Al Hays, ACE, MCSE, CCNA
Homepage: http://www.jeral.com/
Training: http://www.jeral.com/avaya-learning.html

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penelope

You do mean that the AGENT COR is the same as other agents that can be observed by the same observer? I don't want to assume that's what you mean since this is not the same as the Station COR.

On the COR of the Agent ID:
Can Be Service Observed? y
Can Be A Service Observer? n

On the COR of the observer:
Can Be Service Observed? n
Can Be A Service Observer? y
SERVICE OBSERVING PERMISSIONS (page 4 on my system)
(Enter "y" to grant permission to service observe the specified COR)

__________________
Penelope