penelope

Could anyone tell me why, on one of my systems, voicemail integration will not work unless the extension number is in the name field on the station? The systems are an Octel Aria 250 and a Prologix r10.

The name field has to be something like First 2745 Last. We had a problem in one office years ago where calls to a DID were not going to that persons voicemail box but to the main auto attendant. Avaya had tried putting the extension in the station name but that didn't solve the issue, it turned out to be a diffierent problem.

Our office in Ireland HAS to have the extension in the name or it won't work and I wonder why that is?

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Penelope

martinyoung

I am not really an Octel resource but from what I remember some Octels require the number to be in the name field to work. There was no work around, it had to be there. I do remember two cutovers I did where an Octel was being replaced by an Intuity and in both cases the outgoing Octel had the station number in the name field.

An old Lucent system that also needed that was Audix Voice Power.

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Marty
Retired Avaya DSIC tech

PBXtech.info

 

penelope

The thing is, we have a dozen Octels on different systems... Definity, Prologix, S8300, and none of the others has the ext in the name. I would think that it has to be a setting on the Prologix or the Octel.

It works, of course, it's just a little annoying in a few ways... to remember to do that on the one system and with eCAS that gets the stations and names from every system and can do reports it doesn't come out like every other system with Last, First.

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Penelope

martinyoung

Is this Octel an older one and is it mode-code integration?

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Marty
Retired Avaya DSIC tech

A-Train

I beleive it has to do with the type of integration for the Octel. They have a few different types of integration with the PBXs. One involves analog lines, and does not involve placing the station number in the name field. Another involves digital lines to the Octel and does need the extension number in the name field. I find that to be handy because you can very easily make an extension go to a different mailbox. This is handy in a number of situations.

The reason for the location of the digits is that the Octel can only read so far into the name field. So you can't put it at the end of the field. I typically use the standard of EXT Last Name, First Name. Remember that even though Octel is a part of Avaya now, it used to be an independant company. Lucent bought it in the 90's, which has always seemed like an interesting move to me considering they all ready had a robust VM platform with Audix. This difference is why Octel integration has always been so different (and non-standard in Avaya PBXs). It does surprise me that until recently they had never really advanced either system to try and merge them.

I was reading something about voice messaging and the author made a comment about how the various PBX makers gobbled up the VM makers in the 90's which effectively halted VM advancement for at least 5 years. In that time e-mail took off in the business enterprise, so that today VM has really become secondary. If you look at moving to unified communications you will notice that you often have the option to put your voice mail system onto your e-mail platform (same server), but that has never happened in reverse. No e-mail system will ever be created to sit on a voice mail platform (though some VM systems have added on electronic reading of e-mails).

ahays

I'd be willing to bet $100 that it's Digital Station Emulation. Every PBX that I've ever worked on with Octel DSE Integration required the extension number in the name field.

regs,

.al.

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Al Hays, ACE, MCSE, CCNA
Homepage: http://www.jeral.com/
Training: http://www.jeral.com/avaya-learning.html

PBXtech.info

 

penelope

I compared two Prologix (Ireland and one in US) and the stations that connect to Octel.

DOES NOT have ext in name field
Board type TN754-C
Vintage 000004
Digital Line 4-wire DCP Port
Station type 7405ND

DOES have ext in name field
Board type TN754-C
Vintage 000004
Digital Line 4-wire DCP Port
Station type 7405ND

Station differences:
DOES NOT have ext in name field:
LWC Reception = msa-spe

DOES have ext in name field:
LWC Reception = none

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Penelope

stubborne

check system-parameters features (page 6 on my 3.1.2) for "7405ND Numeric Terminal Display". If the system that requires extension in the display field has that feature set to N and the one not requiring extension is set to Y, simply try changing the prior. If they are the same, it must be an Octel setting possibly??

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Stu

penelope

The one that does require the extension in the display is set to N
The one that doesn't require it is set to Y

Thanks for the direction.

I'll have to try it and I need to find out exactly what that is for and what it might effect before I do anything.

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Penelope

stubborne

We use a 3rd party vmail system and connect via a Voicebridge which is configured as a 7405d station. Many moons ago, we had the extension in the display field because the earlier Voicebridge units scraped that info from the display as the call was directed to it. We upgraded those units to VB II's and set that field to Y, which passes the extension info in the call setup - the upgraded units could read that info. I can't speak for any other effects, but I would think you are fairly safe making that change...

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Stu

martinyoung

It would seem that you could make that change without a problem. It should not break the existing mail boxes. After testing to make sure that the existing mail boxes still work, add a person without the extension in the name field to see if that works.

The operative word here is "should".

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Marty
Retired Avaya DSIC tech

penelope

Yes, the operative word is SHOULD.

I'll make the change today if I get a chance but I'll have to set up test station and VM first. Nice that it's the middle of the night there during my day.

Will let you all know if it works.

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Penelope