nhammer

I appologize if this is too basic...I am just starting at learning ARS. Qwest has set up the ability to dial 711 to get to a deaf relay service. I do not have this set up in my ARS or routing table. Can someone point me in the right direction on where I can start learning how to set this up? I haven't found this in my definity documentation yet but maybe I am looking on the wrong CD or using the wrong lingo.

hawaiian

In your ARS table add an entry for 711 with the following:
Total Min and Max = 3
Route Pattern = 50 (this can change as long as it goes to the correct route pattern)
Call Tyle = svcl

then

In your ROUTE table change route 50
Grp No. = whatever your Qwest trunk group is
FRL = 0 (assuming you want anyone to be able to call the relay service)
NPA = your area code
Pfx Mrk = 1


That should work for you!

PBXtech.info

 

beddows

I have an basic explanation of the outgoing call process on my web site at http://www.vancouver.hm/ars.html


It may help you out

nhammer

Thank you beddows, Thank you daveb. It looks like I got it up and working great now. I appreciate your help.